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Global Solution Architect
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
The Global Solution Architect plays a pivotal role in shaping and delivering complex, high-value technology solutions for Sabio’s strategic clients. Acting as the technical lead for global opportunities, this role collaborates with sales, consultancy, and delivery teams to design and position transformative customer experience (CX) and contact centre solutions across a diverse portfolio of platforms and geographies.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
The Global Solution Architect plays a pivotal role in shaping and delivering complex, high-value technology solutions for Sabio’s strategic clients. Acting as the technical lead for global opportunities, this role collaborates with sales, consultancy, and delivery teams to design and position transformative customer experience (CX) and contact centre solutions across a diverse portfolio of platforms and geographies.
The purpose of this role is to architect best-in-class solutions that drive client value, align with business outcomes, and showcase Sabio’s capabilities across cloud, AI, and digital innovation. As a trusted advisor to both internal stakeholders and clients, the Global Solution Architect provides strategic technical leadership throughout the sales lifecycle.
Key Responsibilities
Client Engagement & Technical Leadership
- Engage with strategic clients to understand business challenges and translate them into solution designs aligned with their long-term goals.
- Lead the development and presentation of technical proposals, blueprints, and architectures that articulate the value of Sabio’s offerings.
- Act as the primary technical authority in global bid processes and major transformation projects.
Solution Design & Innovation
- Design scalable, modular, and future-ready solutions across cloud contact centre, CX, workforce engagement, AI, and automation.
- Incorporate Sabio’s proprietary IP, partner technologies, and third-party platforms into unified architectures that drive measurable business impact.
- Collaborate with Product and Engineering to evolve Sabio’s solution set and ensure alignment with market trends.
Sales Support & Commercial Contribution
- Partner with Client Directors to drive pre-sales engagements and build compelling business cases.
- Contribute to pricing strategy, RFP responses, and statements of work with technical accuracy and commercial awareness.
- Present solutions confidently to both technical and non-technical stakeholders, including at C-level.
Internal Enablement & Governance
- Ensure compliance with Sabio’s technical standards, governance frameworks, and design principles.
- Share best practices and coach regional and functional solution architects to ensure global consistency.
- Provide feedback into the product roadmap based on market insights and customer demand.
Skills Knowledge and Expertise
Essential
- Extensive experience in a presales, solution architect, or technical consulting role within CX, Contact Centre, or UCaaS environments.
- Deep expertise in cloud platforms (e.g., Genesys Cloud, NICE CXone, Avaya OneCloud) and system integration.
- Proven ability to develop multi-product architectures for enterprise clients, often involving transformation or migration to cloud.
- Strong understanding of industry trends such as AI/ML in CX, voice biometrics, digital channels, WEM, and automation.
Desirable
- Familiarity with global enterprise environments and complex regulatory or data sovereignty requirements.
- Previous experience working in a global or matrixed services business.
Soft Skills
- Exceptional communication, facilitation, and stakeholder management skills.
- Commercial awareness and ability to articulate ROI/value proposition.
- Consultative, strategic mindset with a strong customer focus.
Able to influence cross-functional teams and operate under pressure in fast-paced environments.
Technologies
Technologies
- Cloud Contact Centre Platforms: Genesys Cloud, NICE CXone, Avaya, Twilio, AWS Connect
- CRM & Integration Platforms: Salesforce, Microsoft Dynamics, REST APIs
- AI, Analytics & Automation Tools: Google Dialogflow, Nuance, Verint, Microsoft Azure AI
- Sabio IP and Custom CX Solutions
- Microsoft Office Suite and collaboration tools (e.g., Miro, Visio, PowerPoint, Confluence, Jira)
Qualifications
- Degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
Certifications
- Vendor certifications from Genesys, NICE, Avaya, or equivalent preferred
- Relevant architecture or cloud certifications (e.g., AWS Solutions Architect, TOGAF, Microsoft Azure Architect) are a strong advantage
- Agile, ITIL, or SAFe certifications beneficial but not essential
Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include:
Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Apply now
Benefits may include:
Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.