Sabio Group

Account Manager

Sabio is a Global company and the leading independent UK Contact Centre solution supplier.  We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.

Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration.  As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality.  We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do. 

We are currently looking for a passionate and enthusiastic Sales Account Manager to join our team

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities

  • Pipeline Management - Build and maintain a pipeline across Sabio’s products and services that represent opportunities at different stages of maturity, i.e. early opportunities, those at proposal stage and those that are at closure. Spending enough time developing these 3 areas are key to ensuring consistent quarterly performance. 
  • Relationship Building – Develop strong prospect relationships with key decision makers whilst extending relationship continuously within the account and with high touch vendor contacts aligned to the account
  • Quarterly Performance - With the benefit of selling Sabio’s range of products, professional services, support and managed/hosted offerings, maximising GP and contribution recognition across these areas by selling new technologies as well as expansion and cloud migrations into existing customers. 
  • Forecasting - Demonstrable ability to accurately forecast sales signatures, with a high degree of quality and accuracy against opening M1 forecasts
  • Demand Generation - Using insight on the company, their customer experience and ways of working to intentionally create demand and interest proactively in Sabio’s technology solutions.
  • Proposals - Working with various other departments to deliver effective insight based presentations focused on solutions to the customer's need 
  • Negotiation - As the commercial lead, responsible for driving the pricing and win strategy for each opportunity. Strong negotiation skills to maximise return and protect the integrity of each deal. 
  • Effective Planning - Accurately prepare business develop plans and sales forecasts in line with profit target 
  • Business Engagement - Attend all regular commercial meetings, provide own objective/performance review, summary of prospects, pipelines, etc.; take part in exercises, provide advice/input to colleague issues 
  • Personal Development - focus on continuously developing own personal skills, knowledge and approach in a way that makes you feel more effective at your role. Make this part of your day to day role and be forgiving enough to recognise weaknesses and improve upon them. 
  • Information – maintain all Salesforce company, contacts and opportunities; ensure orders are accurate and up to date for clients, partners, prospects and suspects.

Skills Knowledge and Expertise

  • Understanding & background in Communication & General IT Technology Account Management in Spain. Ideal experience would be in customer service or contact centre cloud technologies
  • Skills and competencies developed New Business through direct selling within major accounts equivalent to 3 – 10 years’ experience 
  • Experience of working with complex or large territory/account, products/services, sales or account management processes 
  • Good broad understanding of all aspects of technology ideally with some experience of Customer Service, Digital and Cloud technologies. 
  • Solid understanding of business, financials, products/services, the market and the needs of assigned accounts to enable negotiation on contractual terms 
  • A track record of broad account planning activities within aligned customer base, working with the customer to build long term roadmaps that are aligned to business objectives and ROI driven outcomes 
  • Proven track record in personal opportunity development & maintaining a network of lead sources 
  • Excellent spoken and excellent written Spanish and English: able to explain issues clearly and in detail to a variety of audiences 
  • Strong computer skills: Word, Excel. Outlook, PowerPoint 
  • Excellent communication & presentation skills with the ability to confidently present to senior people 
  • Strong interpersonal skills in building and maintaining collaborative relationships with cross functional teams with a desire to exceed customer expectations 
  • Dynamic, self-starter with a hunger for sales and winning business alongside a strong business acumen and entrepreneurial spirit
  • An energetic approach & a can-do positive attitude 


This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private healthcare
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 
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Employment Type
Full Time
Reporting to
Head of Business Development

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio