Sabio Group

Application Support Apprentice

Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.

We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.

Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.

We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.

The Application Support Apprentice will be working in a team of support engineers for an award-winning solution innovator with a heavy focus on digital, mobile, social and omnichannel contact centre solutions.  

This would be an ideal role for someone who is looking to complete an apprenticeship and wants to progress in a fast-paced technical support environment. You will be providing first-line support to internal and external customers.  

This is an excellent opportunity to get your hands dirty and learn some real IT skills, as well as gain exposure to a variety of technologies and software.  

Key Responsibilities

• Providing 1st line support to company users by responding to incidents logged by phone, email, and self-service 
 • Monitoring of alarms and notifying the relevance personnel accordingly  
• Undertake daily system maintenance tests of all IT systems to confirm system health, ensuring any test failures are appropriately logged, and escalated, in line with documented procedures 
 • Building and configuring a range of laptops, PCs and Mac's in adherence with our build procedures 
• Maintaining office IT facilities. IT Cabling, store inventory and asset management 
 • Involved in configuration, installation, and setup of systems at customer sites 
 • Participating in team meetings  
• Adhoc support tasks 
 • Provide 1st Line Service Desk activities as directed to ensure achievement of team and personal objects and service level agreements 
 • Logging of incidents, service requests, changes and problem tickets in the Service Desk application  
• Working with 2nd and 3rd line team to ensure timely resolution in line with Service Level - Agreements (SLA)  
• Escalation of issues when required  
• Working with the customer and the team to try to resolve the issue on first point of contact

Skills Knowledge and Expertise

Desired Skills :
• IT qualifications and/or IT enthusiast  
• Team player 
 • Reliable, hardworking and be willing to learn  
• Strong communication skills 
 • Able to thrive in a pressured environment as part of a team with the ability to priorities simple tasks 
 • Highly self-motivated and the desire to improve and develop technical skills and clearly document processes and procedures  
• An ability to maintain confidentiality and trust; Good time keeping 
 • Clear and concise verbal communication with the ability to communicate clearly in writing and over the telephone  
• Interpersonal skills 
 • Organising and co-ordinating skills 
 • Excellent customer service  

Desired Qualifications: 
Minimum 5 GCSE, grade C or above (or equivalent) in Maths and English Prospects and Progression


This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work 
  • 28 days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning 
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
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Employment Type
Full Time

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio