Careers

Sabio Group

Applications Support Specialist

At the Sabio Group; through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.

We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.

Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.

We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.

At the Sabio Group we are looking for an exceptionally driven and enthusiastic Application Support Specialist to join our Support department. 

At Sabio Managed Services, we love what we do! We love to learn, we love to experiment, and we love to support the best products and deliver the best customer experience we can. We’re brave, we work hard, and at our core we are about quality. We like to be challenged, we are encouraged to ‘dare’ and step out of our comfort zone. We have a strong problem solving engineering background and a can-do attitude which remains at the centre of everything we do for our clients.
 
We are currently looking for an Application Support Specialist to join our Custom Applications & Product Support Team. This role would be ideal for a candidate looking to build their software engineering experience while working on real world technical issues with Sabio’s Products and Custom Application solutions.

Role Description

As an Application Support Specialist, you will perform highly specialised application support and deployment activities to a diverse portfolio of complex omnichannel contact centre and CRM solutions, including the latest technologies from Sabio, Prometheus, Grafana, Google CCAI, and Twilio.
 
You will work as part of a distributed, global team, providing advanced second, third and fourth line technical support to Sabio’s solutions, Products and Custom Applications. You will remediate service affecting incidents and fulfil internal and external service requirements, whilst gaining experience of a variety of waterfall and agile deployment approaches. 

Key Responsibilities

Required Skills
  • Undergraduate/postgraduate qualification in computing science/software engineering or relevant experience.
  • Knowledge of programming using languages such as Java, C#, Go.
  • Familiarity with Linux.
  • Basic understanding of relational databases and SQL.
  • Excellent spoken and written English, comfortable delivering a message to colleagues and customers at all levels of seniority.
  • Experience working within a challenging customer service environment.
 Desirable Skills
  • Previous experience in a 2nd/3rd line support role.
  • Knowledge of software development frameworks such as Spring.
  • Knowledge of configuration management tools, particularly Puppet.
  • Experience with data technologies such as Prometheus and Grafana.
  • Experience working in virtualised and cloud environments, particularly VMWare.
  • Experience working in containerised environments, such as Docker.
  • Familiarity with source control, ideally Gitlab.
  • Experience working with ITIL processes, and tools such as ServiceNow 
  • Experience working in a DevOps environment 
  • Familiarity with CPaaS solutions and AI, such as Twilio and Google CCAI
  • Familiarity with Windows servers.
  • Understanding of networking fundamentals.
  • Exposure to contact centre environments.
  • Fluency in multiple languages (English, plus Spanish and/or French).

Skills Knowledge and Expertise

  • Proactive and self-sufficient.
  • Copes well under pressure.
  • Analytical mindset with logical and methodical approach to problem solving.
  • Customer focused.
  • Detail oriented.
  • Creative, able to think outside the box.
  • Works well as part of a team.

Benefits

Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work 
  • 28 days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning 
Plus many more! (Benefits are dependent on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee.
 
All applicants must have the right to work in the territory to which the role relates (UK & EU).
 
Sabio Group are unable to offer sponsorship on any roles advertised. 
Apply now
Apply now
Department
Support
Employment Type
Full Time
Location
Glasgow
Reporting to
Group Service Desk Operations Manager

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio