Associate Solution Consultant
Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.
We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.
Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.
We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.
At the Sabio Group we are looking for an exceptionally driven and enthusiastic Associate Solution Consultant.
We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.
Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.
We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.
At the Sabio Group we are looking for an exceptionally driven and enthusiastic Associate Solution Consultant.
Key Responsibilities
- Engage with our customers and visualise the clients’ requirements, identifying gaps (if any) between clients’ requirements and system application and product functionalities, and defining solutions to bridge the gap. Assessing the business impact that certain technical choices have.
- Building and integrating solutions to meet the agreed deliverables.
- Creation of technical design documentation
- Work with the architecture team to ensure solutions are aligned with agreed architecture principles, whilst evangelising to the rest of the technical teams.
- Work with the Technical Teams to agree deliverables and ensure that all requirements are met.
- Lead and deliver demonstrations on key use cases
- Providing supervision and guidance to development and consultant teams.
- Continually researching current and emerging technologies and proposing changes where needed.
- Work to automate all repetitive tasks
- Resolving technical problems as they arise.
Skills Knowledge and Expertise
Essential
- Experience in Genesys Engage / Genesys MultiCloud
- Experience in delivering large scale Voice and Digital CX Solutions
- Overarching contact centre experience working with call recording, WFM platforms, CRM integrations
- Docker, Kubernetes, CI/CD tools and technologies including Ansible, Terraform, DSC, GIT
- Experience in microservices architecture (ideally Service Mesh)
- Working knowledge of modern programming languages for example c#, Java, JavaScript, Go, PowerShell
- Working knowledge of data storage technologies and languages for example, SQL, Redis, NoSQL
- Working knowledge of other infrastructure disciplines for example Networking, Virtualisation, Cloud, Windows, Linux, PKI
- Working knowledge of security processes for example Encryption, Authentication, Access, Certificates, Secrets
Desirable
- Working knowledge of capabilities of leading other platform providers such as Cisco, Amazon Connect, Salesforce, NICE, inContact, Verint
- Integration with BOTs and use of AI for interaction automation
- Comfortable with Agile methodology and running MVP’s
- Really good grasp of secure by design principles
Behaviours
- Excellent communication (written and oral) and interpersonal skills
- Have great customer relationships to deliver excellent solutions and drive the roadmap forward.
- Strong problem solving ability, where complex issues can be broken down, understood and managed to completion
- Proven experience on working on multiple projects across multiple disciplines
- Ability to work under pressure for tight deadlines
- Attention to detail
- Ability to translate technical details and diagrams easily to non-technical teams.
Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include
Benefits may include
- Pension Scheme
- Remote/Flexible work
- Life insurance
- Private health and dental care
- Cycle to work
- 28 days paid holiday a year- (this includes three Sabio days)
- LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
