Careers

Sabio Group

Client Director

Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.

We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.

Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.

We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.

Sabio Group are passionate about our clients, their customers and our people. We believe customer experience should be brilliant.

The purpose of this role is the retention and development of up to five of Sabio’s strategic accounts. Sabio Client Directors are accountable for the long-term planning & development of opportunities within their accounts that results in Sabio significantly increasing its share of addressable spend. This is achieved by developing and maintaining broad and deep relationships with key account stakeholders and understanding business drivers in order to position and promote Sabio solutions to meet these requirements  

The sales team at Sabio has access to solution propositions across a broad range of digitally disruptive and traditional contact centre technologies that from part of the Sabio portfolio, alongside a selection of Sabio’s own IP applications.  Alongside the extensive portfolio of solutions available, Sabio has a large presales & consultancy team that assist the sales organisation with developing business cases to justify investment based on technical or business needs. Experience of solution/insight selling based on ROI or improvements in customer service is key to success in the role.  

Key Responsibilities

As a Client Director, the jobholder must define a detailed Account Plan outlining Sabio’s current and future potential within the account and to effectively communicate this internally within Sabio. The individual will be responsible for the development of the whole sales engagement process from the initial need creation to the negotiation of potentially complex high-risk contracts.  

The individual will be known in our industry and have the integrity and the ability to network with key decision makers. This is strategic selling as part of a large team of Sabio experts and the individual is expected to be able to lead the whole process with very limited managerial support.  

This role will involve working flexible hours based on workload in order to meet internal & customer commitments.

Key Competencies 
  • Account Development 
  • Business Planning & Management 
  •  Provide Excellent Customer Service
  • Team Participation
General Competencies 
  • Continuous Professional Development is a key focus of all roles at Sabio 
  • Always seek to identify more innovative ways of working that create increased effectiveness 
  • Challenge standard processes and procedures with the aim to ensure they are as good as they can be 
  • Act as an ambassador of Sabio and its key partners at all times
  • From time to time you may be assigned any other reasonable duties and responsibilities by your manager or other such person(s) acting as your Manager
  • At all times you must follow all reasonable and lawful instructions given to you by the Company

Required skills, experience and knowledge

  • Extensive industry experience selling solutions into businesses in the UK with demonstrable relationship business skills 
  • Has a complete understanding of business, financials, products/services, the market and the needs/challenges of assigned accounts; develops colleagues' and customers' understanding; is recognized as an expert in many areas 
  • Must have experience in selling Cloud and Contact Centre solutions 
  • Proven, demonstrable over-performance in a similar senior sales role through effective account development and planning capability 
  • Solid experience in proposal writing/presentation generation
  • Ability to present and facilitate at Senior Director level
  • Excellent spoken and excellent written English: able to explain issues clearly and in detail to a variety of audiences 
  • Strong computer skills: Word, Excel. Outlook, PowerPoint 
  • Excellent communication & presentation skills with the ability to confidently present to senior people
  • Strong interpersonal skills in building and maintaining collaborative relationships with cross functional teams. With a desire to exceed customer expectations 
  • Strong team player, able to influence and lead a multi-disciplined bid or technology team
  • The ability to address customers at a technical level
  • Experience in managing committed deals and forecasting to a high degree of quality and accuracy
  • A determined “can-do” approach

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work 
  • 28 days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning 
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 0
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Department
Sales
Employment Type
Full Time
Location
London
Compensation
Competitive

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio