Sabio Group

Client Manager

Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.

We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.

Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.

We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.

The purpose of this role is to manage, develop and maintain a set of key customer accounts within a vertical market team by developing strong client relationships in order to generate opportunities to grow our share of the customer spend in contact center and digital technologies. 

Sabio Client Managers have access to solution propositions across a broad range of digitally disruptive and traditional contact centre technologies that from part of the Sabio portfolio, alongside a selection of Sabio’s own IP applications.

Alongside the extensive portfolio of solutions available, Sabio has a large presales & consultancy team that assist the sales organisation with developing business cases to justify investment based on technical or business needs. Experience of solution/insight selling based on ROI or improvements in customer service is key to success in the role.  

Key Responsibilities

  • Pipeline Management - Build and maintain a pipeline across Sabio’s products and services that represent opportunities at different stages of maturity, i.e. early opportunities, those at proposal stage and those that are at closure. Spending enough time developing these 3 areas are key to ensuring consistent quarterly performance.
  • Client Retention – Build strong relations within clients at multiple levels to facilitate the retention and extension of support contracts as part of renewal cycle
  • Relationship Building – Maintain strong client relationships with key decision makers whilst extending relationship continuously within the account and with high touch vendor contacts aligned to the account
  • Quarterly Performance - With the benefit of selling Sabio’s range of products, professional services, support and managed/hosted offerings, maximising GP and contribution recognition across these areas by selling new technologies as well as expansion and cloud migrations into existing customers.
  • Forecasting - Demonstrable ability to accurately forecast sales signatures, with a high degree of quality and accuracy against opening M1 forecasts
  • Demand Generation - Using insight on the company, their customer experience and ways of working to intentionally create demand and interest proactively in Sabio’s technology solutions.
  • Proposals - Working with various other departments to deliver effective insight based presentations focused on solutions to the customer's need
  • Negotiation - As the commercial lead, responsible for driving the pricing and win strategy for each opportunity. Strong negotiation skills to maximise return and protect the integrity of each deal.
  • Effective Planning - Accurately prepare account plans and sales forecasts in line with profit targets
  • Business Engagement - Attend all regular commercial meetings, provide own objective/performance review, summary of prospects, pipelines, etc.; take part in exercises, provide advice/input to colleague issues
  • Personal Development - focus on continuously developing own personal skills, knowledge and approach in a way that makes you feel more effective at your role. Make this part of your day to day role and be forgiving enough to recognise weaknesses and improve upon them.
  • Information – maintain all Salesforce company, contacts and opportunities; ensure orders are accurate and up to date for clients, partners, prospects and suspects.

Skills Knowledge and Expertise

  • Understanding & background in Communication & General IT Technology Account Management.  Ideal experience would be in customer service or contact centre cloud technologies.
  • Skills and competencies developed through direct selling within major accounts.
  • Experience of working with complex or large territory/account, products/services, sales or account management processes.
  • Good broad understanding of all aspects of technology ideally with some experience of Customer Service, Digital and Cloud technologies.
  • Solid understanding of business, financials, products/services, the market and the needs of assigned accounts to enable negotiation on contractual terms
  • A track record of broad account planning activities within aligned customer base, working with the customer to build long term roadmaps that are aligned to business objectives and ROI driven outcomes.
  • Proven track record in personal opportunity development & maintaining a network of lead sources.
  • Excellent spoken and excellent written English: able to explain issues clearly and in detail to a variety of audiences.
  • Strong computer skills: Word, Excel. Outlook, PowerPoint 
  • Excellent communication & presentation skills with the ability to confidently present to senior people.
  • Strong interpersonal skills in building and maintaining collaborative relationships with cross functional teams with a desire to exceed customer expectations
  • Dynamic, self-starter with a hunger for sales and winning business alongside a strong business acumen and entrepreneurial spirit
  • An energetic approach & a can-do positive attitude.


This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work 
  • 28 days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning 
Plus many more! (Benefits are dependent on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 
Apply now
Apply now
Employment Type
Full Time
Reporting to
UK Commercial Director

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio