Sabio Group

CoE Specialist Architect for WFO Analytics and QM

The CoE Lead Specialist Architect (SpA) for WFO Analytics and QM is empowered & focused on bringing the best of Sabio CX to clients & prospects throughout the pre-sales engagement internationally. The SpA, within the CoE, collaborates with all stakeholders, across a matrix operating model, in order to drive our multi-vendor strategy & portfolio across the regions; supporting best in class discovery, demos, designs & compelling visions.  
The CoE SpA for Analytics and QM will help to deliver compelling client engagements and advanced service offerings by collaborating across Commercial, Product & IP, Profession-al & Managed Services to achieve annuity, & retention growth targets.  

Considered a deep subject matter expert in WFO Analytics and QM, the CoE SpA will aid driving innovative Digital CX Transformation focused across Sabio’s Digital, Solutions & In-sight propositions – with a focus on WFO Analytics and QM opportunities. The CoE SpA will empower regional presales consultants and architects with our deep technology experience & expertise, best practice, competitive knowledge, design patterns, demo environments, and domain insights that deliver sustainable long term business value.  

Recognised within Sabio as the WFO Analytics "Hyper Specialist", the CoE SpA works with our clients as Domain Trusted Advisors on a joint journey of success. 

The Coe SpA role is multi-vendor.
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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
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