Sabio Group

Commercial Manager - Retail

Sabio is a Global company and the leading independent UK Contact Centre solution supplier.  We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.

Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration.  As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality.  We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do. 

The purpose of this role is to generate new business sales in organisations with a significant contact centre, automation (including Self Service) and CRM investment. Sabio Commercial Managers have access to solution propositions across a broad range of digitally disruptive and traditional contact centre technologies that from part of the Sabio portfolio, alongside a selection of Sabio’s own IP applications. Key to success in this role will be developing broad and deep relationships with key account stakeholders and understanding business drivers in order to position and promote Sabio solutions to meet these requirements Alongside the extensive portfolio of solutions available, Sabio has a large presales & consultancy team that assist the sales organisation with developing business cases to justify investment based on technical or business needs. Experience of solution/insight selling based on ROI or improvements in customer service is key to success in the role. 

Key Responsibilities

Main Duties & Accountabilities: 

This role is a senior sales position, responsible for the acquisition of Enterprise Target Account customers for Sabio, by building and maintaining positive relationships with prospective customers, producing and driving the delivery of propositions for enhanced support solutions and services offered to the client over varying lengths of sales cycles. Client interface is generally at the higher or executive management level with technical or operational contacts. 

This level requires an individual who demonstrates full competence in a clearly defined product area. The success applicant will be involved in building the annual plan in line with Sabio’s strategy and will complete their role with minimal supervision/guidance. 
  • Pipeline Management - Build and maintain a pipeline across Sabio’s products and services that represent opportunities at different stages of maturity, ie; early opportunities, those at proposal stage and those that are at closure. Spending enough time developing these 3 areas are key to ensuring consistent quarterly performance.

Skills Knowledge and Expertise

  • Must have experience in selling Cloud and Contact Centre solutions
  • Experience in selling Automation and Transformation Progammes of work 
  • Proven background in solution selling into contact centres 
  • Proven, demonstrable over-performance in a new business sales role 
  • Solid experience in proposal writing/presentation generation 
  • Proven track record in personal opportunity development & maintaining a network of lead sources  Excellent spoken and excellent written English: able to explain issues clearly and in detail to a variety of audiences. 
  • Excellent communication & presentation skills with the ability to confidently present to senior people  Strong interpersonal skills in building and maintaining collaborative relationships with cross functional teams. With a desire to exceed customer expectations 
  • Comfortable to present and sell to a C Level Audience 
  • Strong team player, able to influence and lead a successful strategy within a matrix organisation. 
  • An energetic approach & a can-do positive attitude 
  • Strong computer skills: Word, Excel. Outlook, PowerPoint.
  • The ability to address customers at a technical level. 


  • Relating and Networking – Effectively building rapport with both internal and external contact and consistently making a positive impact. 
  • Presenting and communicating information – Communicating clearly and effectively explaining concepts and opinions. Presenting and public speaking effectively, responding to an audience.  Developing results and meeting customer expectations – Focusing on customer needs and satisfaction ensuring very high standards are met for quality. Working systematically, consistently driving projects to results. 
  • Applying expertise and technology – Applying and building technical expertise. Using in house technology resources effectively. 
  • Achieving personal work goals and objectives – Achieving objectives. Working energetically and enthusiastically. Pursuing self-development and demonstrating ambition and drive. 
  • Team Player – actively participating in, supporting, and contributing to the team culture. This relates specifically to the UK Sales team which the role is part of, and also the wider Sabio community.


This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:
What We Offer: 

  • Friendly, talented, collaborative and entrepreneurial teams
  • Discretionary annual bonus scheme
  • 25 days annual leave + 1 additional day for each 2 years of service
  • Private Healthcare plus cashback scheme
  • Cycle to Work scheme
  • Workplace Pension
  • Enhanced Maternity and Paternity Leave
  • 3 volunteer days, active CSR agenda and volunteering opportunities
  • A fun office environment: regular socials, fresh fruit, breakfasts, snacks and drinks

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 
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Employment Type
Full Time
Reporting to
Managing Director - UK + SA

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio