Careers

Sabio Group

Conversational UX Designer

Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.

We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.

Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.

We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society

At the Sabio Group we are looking for an exceptionally driven and experienced Conversational UX Designer  to join our User Experience Team.

The role includes working with clients designing the User Experience for chatbots and voicebots, creating and improving ML / NLP models and grammars as well as analysing performance.

Key Responsibilities

  • Research and capture user and business needs using established User Centred Design methodologies.
  • Create and Improve linguistic (ML / NLP) models.
  • Create and maintain ASR grammars.
  • Advise and work with developer teams on complex implementation.
  • Analyse performance, test, and report to client.
  • Conducting experiments to assess the quality speech recognition and natural language processing models. 

Skills Knowledge and Expertise

Essential - 
  • Proven analytical and problem solving skills in devising and implementing solutions to business problems.
  • Hands-on and practical with a desire to learn.
  •  Experience of acting under own initiative.
  •  Always seek to identify more innovative ways of working that create increase effectiveness.
  •  Educated to degree level or equivalent experience (e.g. Linguistics, Human Computer Interaction, Applied Languages, AI, NLP, etc.)
  •  Experience with AI and Natural Language Processing technologies such as Google DialogFlow, Amazon Lex, Microsoft LUIS, etc. 

Beneficial -
  • Excellent verbal communication skills and versed in the art of explaining designs and ideas clearly and in detail.
  •  Applied Voice User Interface / Voice User Experience Design experience.
  • Experience with Text To Speech Technologies and/or Voice Biometrics. Technologies. Experience with speech recognition technologies (preferably Nuance).
  • Proven experience analysing business metrics and reports to find ways to improve a customer’s ROI and performance - Foreign language(s).

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work 
  • 28 days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning 
Plus many more! (Benefits are dependent on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 
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Department
Delivery
Employment Type
Full Time
Location
Remote

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio