Careers

Sabio Group

GCP Cloud Architect

Sabio is a Global company and the leading independent UK Contact Centre solution supplier.  We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. 

Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration.  As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality.  We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do. 

We are currently looking for a passionate and enthusiastic Solution Architect  to join our professional services development team. 

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities

  • Who can engage our customers and visualise an understanding clients’ requirements, identifying gaps (if any) between clients’ requirements and system application and product functionalities, and defining solutions to bridge the gap. 
  • Building and integrating information systems to meet the company’s needs.
  • Assessing the systems architecture currently in place and working with technical staff to recommend solutions to improve it.
  • Resolving technical problems as they arise.
  • Providing supervision and guidance to development teams.
  • Continually researching current and emerging technologies and proposing changes where needed.
  • Informing various stakeholders about any problems with the current technical solutions being implemented.
  • Assessing the business impact that certain technical choices have.
  • Working  with the continuous improvement lead in terms of improvement opportunities feeding a pipeline of work.

Skills Knowledge and Expertise

Essential
  • CX/VUI design (Ideally DialogFlow) with a particular focus on self-service application design and 
  • integration into customers System Of Record 
  • Cloud experience (ideally GCP but could be Azure or AWS) and Ideally certified with Solution 
  • Architect accreditation and some practical experience with deploying resources such as BiqQuery, 
  • Compute engine, Kubernetes
  • Twilio API development, ideally experience of a Flex deployment and anything around reporting 
  • (Flex Insights) and the development of custom plug-ins
  • Overarching contact centre experience working with call recording, WFM platforms, CRM integrations
  • Proven work experience in software quality assurance / professional services arena.

Beneficial
  • Reasonable technical knowledge of contact centre technologies.
  • Keen eye for detail and a commitment to excellence
  • Comfortable with Agile methodology and running MVP’s
  • Micro-services design - not necessarily have to have cut code but would be useful 
  • Really good grasp on secure by design principles 

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work 
  • 28 days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning 
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 
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Department
Delivery
Employment Type
Full Time
Location
Remote
Reporting to
Head of Professional Services Development

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio