Careers

Sabio Group

Genesys Consultant

Are you a skilled Genesys Consultant with an appetite to hang out with the most brilliant engineers and consultants? 
Does an innovative, vibrant environment and being amidst the best CX professionals appeals to you? 
Moreover, would you like to boost your value in the CX arena? 
Then, come on over and join us: We’re looking for you! 

What we need

The candidate will be integrated in a high skilled team that deploys and maintains Genesys IVR’s, reporting, and multi-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers.

The Job

Work with the team to design and build: 
  • Genesys automate service, reporting, and multi-channel solutions 
  • Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers. 

You

  • Education: bachelor's degree in information technology, telecom, math, or a related major. 
  • 2+ Years’ experience with Genesys PureEngage and/or PureCloud product 
  • Experience as a voice network engineer designing and deploying contact center solutions. 
  • Be able to reverse engineer existing solutions to construct new platforms based on Genesys technology. 
  • Being able to translate customer requirements into sound designs and efficient implementations. 
  • Good communication skills. 
  • Analytical, organisational and problem- solving skills.  
  • A good level of written and spoken English. 
     
Bonus skills 
  • Integration with Customer Information Systems using web services, REST APIs. 

Our offer to you

Benefits 

Our Workplace! Coming to work will feel like coming home. We make work fun.  
 
And if you have an appetite to learn new things, like we do, we offer our innovative career plan, through a continuous training program to keep you at pace with the most advanced products and technology. 
 
In addition, Sabio Group offers social benefits such as Meal Vouchers, Medical Insurance, Pension Plan and Life Insurance. 
 
And Salary?... yes, that too! 
Apply now
Apply now
Department
Delivery
Employment Type
Full Time
Location
Madrid

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio