Genesys Engage Technician
Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.
Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do.
We are looking for a hard working and experienced Genesys Engage Technician to join our team here at Sabio.
Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do.
We are looking for a hard working and experienced Genesys Engage Technician to join our team here at Sabio.
Key Responsibilities
The candidate will be integrated in a high skilled team to design and build Genesys automate service, routing, reporting, and multi-channel solutions. The candidate has had formal education in Software Engineering and/or Telecommunication on a bachelor’s level or equivalent based on the job experience.
- Be able to understand client needs about new requirements implementations and new solutions design with Genesys Engage.
- Prepare quality documentation related to developments accomplished.
- Identify opportunities to reuse existing assets within the new functionalities refinement.
- Ability to communicate with customers, understand their problem and provide a solution
- Define and run test cases
Skills Knowledge and Expertise
- Education: bachelor's degree in information technology, telecom, math, or a related major.
- 1+ Years’ experience with Contact Center Technology, preferably Genesys Engage
- Experience as a voice engineer designing and deploying contact center solutions, identifying problems and solving them
- Good communication skills.
- Analytical, organisational, and problem- solving skills.
- Be able to reverse engineer existing solutions to construct new platforms based on Genesys technology
Bonus skills
- Knowledge related to other Contact Center technologies will be an asset: Genesys Cloud, Verint, Avaya,...
- A good level of written and spoken English.
Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include:
Pension Scheme
Health Insurance
Remote/Flexible work
Life insurance
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Benefits may include:
Pension Scheme
Health Insurance
Remote/Flexible work
Life insurance
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
