Careers

Sabio Group

Head of CRM Solutions

Are you passionate about Customer Experience and want to be part of a group wide function responsible for curating exciting client-centric propositions? Do you want to be the mini-CEO for your propositions across the Sabio Group? Are you ready take the lead with onboarding new partners, solutions and propositions while experimenting with new ideas and initiatives? Do you have what it takes to support and enable our colleagues in Sales and Presales to take your propositions to market?

Take responsibility for the development of market leading propositions collaborating with colleagues across the Sabio Group in Operations, Presales, Sales and Partner Management.

Role Overview:

The Head of CRM Solutions is a Group role and the successful candidate will be empowered to define, build, and enable their propositions and help navigate the business to success in this area. 

Bringing together the experience from two main pillars of Sabio, CRM (Salesforce Service Cloud) and Contact Centre (Amazon, Avaya, Genesys, Twilio) you will take responsibility for creating and managing key propositions that bridge the gap between the two worlds.
 
 The successful candidate must have proven experience managing products or propositions with Salesforce (Service Cloud) and a strong understanding of the CX and Contact Centre domains.

Key Responsibilities

  • Maintaining and evolving existing active propositions and their relevance to the Sabio Strategy
  • Own the strategic roadmap for your own propositions and communicate clearly and regularly 
  • The assessment of new vendors, products and services that may align with the Sabio Strategy
  • Track the status and maturity of your propositions during build phase and in life
  • Simplify vendor technology and features into use cases for the commercial teams
  • Ensure propositions solve customer challenges and leverage differentiated capabilities both from our strategic vendors and internal Sabio Product IP
  • Simplify, where possible, complexity in pricing
  • Enable presales and commercial teams to position, design, scope and price your propositions
  • Validate market needs through data, insight and messaging. Identify gaps in the market that Sabio could expose and drive opportunity through new propositions
  • Create content to support thought leadership for digital and account-based marketing 
  • Collaborate with the Delivery and Managed services teams when defining propositions to agree scope and collect feedback from customers
  • Work alongside the Commercial Vendor Management team as joint owners of the overall vendor relationship with Salesforce across key European geographies
  • Regularly assess the financial and strategic performance of your propositions in line with Sabio targets
  • Track key deal wins (especially for newly introduced propositions) to ensure they are on track and that we can learn and re-iterate
  • Support and drive the creation and maintenance of a LAB environment for your propositions
  • Spend time with customers to understand the impact of your propositions to their business in a post-sales situation

Skills Knowledge and Expertise

Skills Required:
  • Leadership at a group level for each proposition you own
  • Ability to manage multiple stakeholders both internal and external
  • Relentless focus on creating customer value
  • Actively seeks constructive feedback to help grow and improve
  • Proficient in understanding commercial models, commercial modelling, and ROI
  • Articulate written and verbal communications
  • The ability to collaborate across teams and matrix management operating models
  • Strong product and proposition management experience
  • Ability to lead and participate in group meetings
Experience:
  • You will be a proven expert in your area of specialism; weighted towards CRM with a strong understanding of CX and contact centre
  • Have strong previous experience of leading or contributing to building and managing products or propositions
  • Commercially astute
  • Adept at communication both remotely and in person
Not Responsible For
  • Low level design
  • Commercial deal construction
  • Collating costs for each individual deal
  • Negotiating vendor discount models
  • Writing specific deal RFP responses (but you will be expected to create template RFP responses)
  • Architecture sizing requirements

Benefits

Benefits can include
-Competitive Salary
-Private healthcare 
-Company #pension scheme
-Child-care vouchers
-Cycle to work scheme.
-Flexible, Remote/Hybrid working
and many more!

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee.
 
All applicants must have the right to work in the territory to which the role relates (UK & EU).
 
Sabio Group are unable to offer sponsorship on any roles advertised. 
Apply now
Apply now
Department
Product Development
Employment Type
Full Time
Location
London

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio