Careers

Sabio Group

Implementation Specialist - Avaya

Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.

We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.

Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.

We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.

We are currently looking for a passionate and enthusiastic Implementation Specialist to join our Avaya Professional Services team. 

The successful candidate for this role will require a solid understanding of AVAYA Aura solution and representative customer base, combined with an energetic and effective ‘can do’ approach to drive forward and enhance Sabio’s AVAYA capability across group operations.  

Reporting to an Implementation Manager the role holder will be responsible for successful customer delivery of cutting-edge AVAYA Aura solutions both in customer premise and cloud-based environments.

Many of the deliverables in this role will be conducted remotely however occasional visits to client site locations throughout the UK, EMEA and APAC will be needed, therefore the role is global in nature hence mobility and flexibility being important. 

Key Responsibilities

  • Advanced end to end technical design of Avaya Aura delivery projects including technical workshop delivery, technical requirements capture, authoring and sign off handling of technical design specification documentation.
  • Solution installation and configuration of Avaya Aura applications, this may be based on your own design or as a result of a handover from a colleague’s design phase.
  • Development and execution of standardised system, integration and E2E testing to ensure technical adherence of the system to design  
  • Supporting customers either remotely or onsite during the User Acceptance Testing phase of the project.  Providing functional advice, knowledge transfer and implementing configuration fixes or workarounds to raised UAT defects.
  • Supporting the customer either remotely or onsite during the project go live phase.  Ensuring a smooth and issue free introduction to the customer’s live use of their new Sabio delivered AVAYA Aura solution.
  • Out with the standard project delivery items above there are several activities that the successful candidate may be involved in dependant on the scope and boundaries of the agreed project deliverables.  This may include System pre-staging in Sabio Lab / Design and build of Proof of Concept solutions / Technical vendor escalation management

Skills Knowledge and Expertise

Essential
  • Experience in the design, implementation and Support across the following AVAYA Aura products portfolios (CM, AMS, AES, SBC, SMGR, SM, CMS, AADS, gateways etc)
  • Proven track record of delivering complex contact centre solutions 
  • Understanding of SIP, Data Networking, VMware and Database environments
  • Strong Operating system knowledge and experience across both Windows and Linux Server environments
  • Proven problem-solving ability in respect to devising and implementing solutions to complex business problems 
  • Presentation delivery at all management levels – both internal and customer facing
  • Strong spoken and written English: ability to explain complex issues clearly and in detail
Beneficial
  • Experience in the design, implementation, and Support across the following other vendors portfolios such as Genesys Cloud, Amazon Connect, Audiocodes & Twilio Flex
  • Knowledge of Avaya Oceana  
  • Knowledge of AACC\ACCS
  • Knowledge of Microsoft SQL and Oracle databases  
  • Software and solution troubleshooting experience
  • Awareness of Contact Centre industry trends, both operational and technical
  • Educated to a degree level.

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work 
  • 28 days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning 
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
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Department
Delivery
Employment Type
Full Time
Location
Remote

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio