Careers

Sabio Group

Junior Implementation Specialist

Sabio is a Global company and the leading independent UK Contact Centre solution supplier.  We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.  
 
Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration.  As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality.  We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do.  
 
We are currently looking for a passionate and enthusiastic Junior Implementation Specialist to join our Professional Services implementation team. 
 
We look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours! You will play an important role in driving change within our business, joining a department that is growing every day. 
 
The candidate will be integrated in a high skilled team that deploys and maintains Contact Centre solutions across our customers base, covering all aspects on contact centre functions. We will train you in the leading Contact Center Industry vendors (Avaya, Genesys Cloud, Amazon Connect, and more) so you can develop your career with us.
 
Many of the deliverables in this role will be conducted remotely however occasional visits to client site locations throughout the UK, EMEA and APAC will be needed, therefore the role is global in nature hence mobility and flexibility being important.

Key Responsibilities


  • Undertake implementation and configuration of different solutions to functional and technical design specifications
  • Undertake Administration tasks over to Customer requirements to ensure they are getting the most from their platform.
  • Support design workshops and help document solutions
  • Play a support role in customer go lives
  • Enhance teamwork through knowledge sharing, technical process improvement and problem solving.

Skills Knowledge and Expertise


Essential
  • Educated to a degree level 
  • Understanding of IT fundamentals
  • Teamwork and Customer care oriented. Constantly researching for innovate solutions for our client’s problems. 
  • Good organisational and communication skills
Beneficial
  • Knowledge of Contact Centre operations
  • Knowledge of Operating Systems
  • Knowledge of Networking  
  • Software and solution troubleshooting experience
  • Awareness of Contact Centre industry trends, both operational and technical

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work 
  • 28 days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning 
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 
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Apply now
Department
Delivery
Employment Type
Full Time
Location
Remote
Reporting to
Head of Engineering

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio