Sabio Group

Lead Genesys Engineer

Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.

We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.

Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.

We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society

At the Sabio Group we are looking for an exceptionally driven and experienced Lead Genesys Engineer to join our Delivery department.

Key Responsibilities

  • Lead and manage teams of Software Engineers developing and mentoring their careers, maintaining and reviewing day to day activities for the team.
  • Liaison with Product Managers to ensure products are delivered to required specifications, adapting to the demands of running and executing on multiple product components. 
  • Resolving technical problems as they arise and Lead technical discussions and workshops on customer requirements and propose appropriate solutions.
  • Resource management to ensure that product sprints are allocated with correct skilled resource and maintain system to allow schedules for software teams to be created.
  • Responsible for designing and implementing product requirements across various components.

Skills Knowledge and Expertise

  • Educated to degree level or equivalent
  • Team line management experience preferred
  • Subject Matter expert in multiple programming languages such as Java, C# Node.JS., React
  • Experience in writing design documentation, method statements and user guides essential
  • Experience in creating clearly documented analysis, design and test specifications essential
  • Presentations skills
  • Knowledge of recognised development-related standards
  • Proven work experience in software quality assurance / product development arena.
  • Reasonable technical knowledge of contact centre technologies.
  • Keen eye for detail and a commitment to excellence
  • Comfortable with Agile methodology and running MVP’s
  • Really good grasp on secure by design principles 
  • Training other developers on both technical and non technical skills


This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work 
  • 28 days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning 
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 
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Employment Type
Full Time

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio