Sabio Group

Lead ServiceNow Developer

Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.

We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.

Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.

We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.

An exciting opportunity has arisen for an enthusiastic and technically capable individual to join an expanding operational team as the lead developer responsible for internal system integration and development of our internal applications such as ServiceNow.  

The primary focus of this role will be to design, build and implement key platform integrations, automations and Web Portal changes that enable the business to drive significant value from the applications we have to support a customer centric business strategy.  

The role will entail transforming business requirements into technical solutions, utilising out of the box (low code/no code) capabilities across a wide applications set, as well as standard integrations with other systems utilizing REST API’s and 3rd party IPaaS technologies.  Planning, estimating and sizing solutions is also a key requirement with a heavy focus on ensuring we protect our ability to upgrade the platforms in a seamless manner 1 – 2 times per annum.

To deliver successfully in this role you will have strong skills around Web Portal development and systems integration covering HTML, CSS, Angular, Javascript, SOAP, REST APIs, JSON.

As the lead developer you will help to mentor and develop other team members to be able to support the developments post golive and you will contribute significantly to change initiatives around the Service Portal, Mobile Applications, Virtual Agent, ServiceNow to ServiceNow ebonding requirements and other systems integration projects on our applications roadmap.  

This role has a wide scope and offers the right candidate plenty of opportunity and variety.

Key Responsibilities

Main Duties & Accountabilities:

• Lead applications development across our key business platforms.
• Manage the development and release cycles including documentation and communications.
• Manage development projects in conjunction with 3rd party professional services. consultants, with primary focus around systems integrations and ServicePortal evolution and management.
• Input into the overall systems strategy and roadmap.
• Automate activities across the platform to reduce manual effort.
• Support BAU workload with technical solutions.
• Mentor and knowledge share within the team.
• Collaborate across a wide range of stakeholders to build out stories and develop.


1. Supporting and Co-operating
Understanding others, anticipating needs and adapting to the team, coaching and guiding, building team spirit, communicating proactively and in a supportive manner to encourage openness in a safe environment.

2. Organising and executing
Manages own time to meet agreed targets; develops plans for specific work activities in own area over the medium term, focuses on customer needs and satisfaction, setting and maintaining impeccable standards of quality.

3. Analysing and Interpreting
Interprets client needs, assessing the full requirements; identifies solutions to non-standard situations, investigates all the facts, identifies key issues and patterns from partial/conflicting data; takes a broad perspective to problems and spots new, less obvious solutions.

4. Enterprising and Performing
Identifying medium and long terms wins and executing them, achieving objectives autonomously, working energetically and enthusiastically, and pursuing self-development.

  • Continuous Professional Development is a key focus of all roles at Sabio
  • Always seek to identify more innovative ways of working that create increased effectiveness.
  • Challenge standard processes and procedures with the aim to ensure they are as good as they can be.
  • Act as an ambassador of Sabio and its key partners at all times.
  • From time to time you may be assigned any other reasonable duties and responsibilities by your manager or other such person(s) acting as your Manager.
  • At all times you must follow all reasonable and lawful instructions given to you by the Company.

Skills Knowledge and Expertise

  • StrongWeb development experience covering (HTML, CSS, Angular, JavaScript, Jelly)
  • Proven systems integration experience covering interfacing with external and partner API’s, supporting/re-developing existing REST/SOAP based solutions
  •  Hands-on experience using or administering any of the following applications: ServiceNow ITSM/CSM/ITOM, Jira, SalesForce and FinancialForce.
  • Experience working to an Agile methodology
  • A working knowledge of ITIL 
  • Ideally you are someone you shows a keen interest to move your career in the direction of Best in Class Applications such as ServiceNow & SalesForce/FinancialForce and want to work towards gaining certification status.
  •  You should be an excellent communicator with strong relationship/stakeholder management skills and have experience acting as an internal consultant.
  • Self-motivated and thrive in a fast-paced environment where you can add significant value.


This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work 
  • 28 days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning 
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 
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Employment Type
Permanent Full
Reporting to
IT Director

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio