Sabio Group

PreSales Specialist – Managed Service

Sabio – the Digital CX Transformation Company - We think that Customer Experience should be Brilliant…

Do you want to provide a significant impetus to your career? Do you want to play a relevant role in leading Customer Engagement? Do you want to participate in great experiences of Digital Transformation?

Do you have managed service design, support service pricing, sales proposal and bid response skills for support and managed service across the following types of Cloud and OnPremise solutions Amazon Connect, Google CCAI, Twilio Flex, Salesforce Service Cloud, Avaya, Genesys, Verint?

You are passionate about delivering brilliant service and support experiences and you have acquired an in-depth knowledge of the CX & Contact Centre market. Come and join our successful team as part of the Centre of Excellence (CoE) Specialists team. You will be part of a broad, imaginative and powerful network of peers to design advanced service offerings tailored to different market sectors and will participate to a broad network of experts to drive innovation within our key clients and prospects.

Position Overview – Pre Sales – CoE Managed Service Specialist

The CoE is empowered & focused on bringing the best of Sabio CX to clients & prospects throughout the pre-sales engagement internationally. The Specialist within the CoE, collaborates with all stakeholders, across a matrix operating model, in order to drive our multi-vendor strategy & portfolio across the regions; supporting best in class discovery, demos, designs & compelling visions.  
We help to deliver compelling client engagements and advanced service offerings by collaborating across Commercial, Product & IP, Professional & Managed Services to achieve annuity, & retention growth targets.  

We engage as deep domain/subject matter experts, driving innovative Digital CX Transformation focused across Sabio’s Digital, Solutions & Insight propositions.  We empower regional pre-sales consultants and architects with our deep technology experience & expertise, best practice, competitive knowledge, demo environments, and domain insights that deliver sustainable long term business value.  
We strive for constant performance improvement. We have a mindset of continuous Advisory & Enablement to ensure our expertise is leveraged at Scale through repeatable Innovation, sales motions and propositions. We are recognised within Sabio as the "Hyper Specialists", making simple our complex product portfolio simple to sell and compelling for our clients 

We act with our clients first as Domain Trusted Advisors on a joint journey of success. 

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Employment Type
Full Time

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio