Careers

Sabio Group

Principal Network Engineer

Sabio is a Global company and the leading independent UK Contact Centre solution supplier.  We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.

Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration.  As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality.  We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do. 

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

We are currently looking for a passionate and enthusiastic Principal Network Consultant to join our Infrastructure & Networks Team team.

The Principal Network Consultant is the key stakeholder in the Sabio Infrastructure & Networks team, acting as a primary technical contributor to all network services Sabio offer and consumes via network-managed services on customers’ own networks, or within Sabio’s private cloud offering within our own datacenters. 

This role comes with a need for very strong technical knowledge and abilities, as well as responsibility for large areas of Sabio’s business. The Principle engineer will be responsible for developing the networks, ensuring high availability is built in from the ground up and enacting improvements to the stability, security and performance of the network.

Key Responsibilities

The Sabio Infrastructure & Networks Team is responsible for:

· Management of support and project delivery where there is networking involved for Sabio’s private cloud customers or managed networks.

· Ensuring maximum availability of service across the private cloud and supportability of the platform accompanied with proactive maintenance.

· Designing and pricing new deals and customers into the private cloud and maintaining appropriate OpEx.

· Drive automation into the operations of the team to enable capacity for innovation and strategy sessions.

· Delivering network managed services to customer networks.

The Principal Network Consultant is responsible for:

· Network Design & Architecture. Designs and plans implementation of new network solutions and improving the configuration and efficiency of existing networks. Represent as technical authority on the organisations design board for network services.

· Network Configuration. Managing change control and installation of installs, configuration changes and upgrades, ideally through automated means. Reviewing and approving technical change proposals by the team.

·       Break Fix. Participate and lead in incidents to resolve faults across the managed network estates and author to root cause documentation for major incidents.

· Physical Networking. Take responsibility for managing physical circuits, cross connects and third-party connectivity services.

· Project Delivery. Be responsible for managing delivery of internal and customer facing projects to agreed timelines and working with project managers or service delivery managers around project plans.

· Capacity Management. Complete regular reviews of the network and verify their requirements haven’t changed during their lifecycle and collaborate with the team on defining solutions. 

· Lifecycle Management. Maintaining device firmware and software versions for supportability according to health regimes, as well as collaborating with infrastructure consultants on hardware maintenance and management.

· Monitoring. Ensure all managed devices are monitored and alerts generated for health, utilization and lifecycle and responses to alerts by the team are appropriate, including procedures for alert categories.

Skills Knowledge and Expertise

 Key Skills

· Strong planning and organizational skills to manage and schedule projects of different scales.
· Extensive knowledge of firewall concepts and technologies from any vendor and experience implementing and maintaining them, preferably Cisco, Fortigate, F5, Dell and VMWare.
· Extensive routing protocol experience including BGP, OSPF and knowledge of route redistribution, route-maps, and prefix lists.
· Knowledge of Software Defined Networking, preferably NSX-T.
· Network architecture experience with the ability to design new networks within existing frameworks and build business cases to improve existing.
· Maintaining documentation including connection diagrams and network diagrams, high level designs and low-level designs and knowledge base articles.
· Experience with network topology technologies, such as virtual clustering, VPN implementations, load balancers and proxies.
· Configuration and troubleshooting experience of enterprise networking technologies, including relevant tooling such as Wireshark, nmap, etc. ·       Knowledge of troubleshooting VOIP environments.
· Experience with SBCs from any vendor, preferably AudioCodes. 

Behaviors

 
· Customer Orientated. A person that understands the fundamentals of what good/excellent customer service looks like and takes a proactive and self-motivated approach to doing what’s right for customers.
· Well organized and self-disciplined.  To succeed in the role the job holder will need to be systematic and methodical to ensure all areas are progressed in a structured way. 
· Strong Interpersonal skills.  Able to negotiate with colleagues both inside and outside the business with the support of the department head. 
· Detail-Oriented. This position requires analytical skills and the ability to interpret information from numerous sources to prepare and present reports.
· Escalation Engineer. Act as the escalation point for more junior engineers

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 
Apply now
Apply now
Department
Support
Employment Type
Full Time
Location
Glasgow
Reporting to
Head of Hosted Infrastructure and Networking

Not quite right?
Register your interest to be notified of any roles that come along that meet your criteria.

Register your interest
Start your journey with Sabio
If you're interested in developing more efficient and effective
customer experience for your business, our team of experts it always on hand to help.
Get in touch
Sabio Group
Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio