Project Manager
Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.
Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do.
We are seeking a highly detail-oriented and experienced Project Manager to join our Delivery team and lead the successful implementation of our cloud contact center customer experience technology projects. As the Cloud Contact Center Customer Experience Project Manager, you will be responsible for managing multiple projects, ensuring they are delivered on time, within budget, and to the highest quality standards.
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do.
We are seeking a highly detail-oriented and experienced Project Manager to join our Delivery team and lead the successful implementation of our cloud contact center customer experience technology projects. As the Cloud Contact Center Customer Experience Project Manager, you will be responsible for managing multiple projects, ensuring they are delivered on time, within budget, and to the highest quality standards.
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
Key Responsibilities
•Develop comprehensive program plans, including project scope, schedule, budget, and resource requirements, with a focus on attention to detail.
• You will lead and manage projects through their entire project lifecycle, from gaining a thorough understanding of the solution through to successful project planning, deployment, business/service acceptance and project completion, all to time, cost and quality.
• You will be expected to manage multiple projects with high levels of complexity based on a range of different technology applications and platforms.
• There will be a strong focus on financial and commercial management therefore a solid understanding of cost management processes will be required, such as understanding cost baselines, project revenue forecasting and project profitability. As a Sabio Program Manager you will also have a basic appreciation and understanding of Benefits Management and Benefit Realisation to ensure client business cases are understood and realised.
• Act as the primary point of contact between program stakeholders, including customers, vendors, and internal teams, and communicate project progress and status with a high level of detail.
• Facilitate program-level meetings, including status updates, problem-solving sessions, and progress reporting, with a focus on providing detailed and accurate information.
• Proactively identify and manage program risks and issues, and develop contingency plans as needed, with a focus on considering all details and potential impacts
• Ensure that project deliverables meet customer expectations and are of the highest quality, with a focus on attention to detail and thorough quality assurance processes.
• Manage program budget, including tracking and reporting on project spending, with a focus on accuracy and detail.
• Ensure all program documentation is complete, up-to-date, and easily accessible to project team members and stakeholders, with a focus on attention to detail and organization.
• The relationship with the client during project delivery must be supported by strong and frequent communication between the client and the Sabio project team. You will always ensure that the agreed deployment schedule is met and that business acceptance and handover to Support is successful. This role will also be required to collate work packages, project plans and presentations in support of pre-sales activities by the commercial management teams.
• This is a challenging role that requires strong support from key internal and external stakeholders at many levels across the business. You will need to demonstrate strong leadership and team building skills and be able to balance these with the structure and discipline needed to manage and control project risks and costs.
• The role requires excellent communication and strong customer relationship skills. As an organisation which continually seeks to improve, you will be expected to contribute to the development of Sabio project and programme processes such that the business can be responsive to changing customer and business needs.
• You will lead and manage projects through their entire project lifecycle, from gaining a thorough understanding of the solution through to successful project planning, deployment, business/service acceptance and project completion, all to time, cost and quality.
• You will be expected to manage multiple projects with high levels of complexity based on a range of different technology applications and platforms.
• There will be a strong focus on financial and commercial management therefore a solid understanding of cost management processes will be required, such as understanding cost baselines, project revenue forecasting and project profitability. As a Sabio Program Manager you will also have a basic appreciation and understanding of Benefits Management and Benefit Realisation to ensure client business cases are understood and realised.
• Act as the primary point of contact between program stakeholders, including customers, vendors, and internal teams, and communicate project progress and status with a high level of detail.
• Facilitate program-level meetings, including status updates, problem-solving sessions, and progress reporting, with a focus on providing detailed and accurate information.
• Proactively identify and manage program risks and issues, and develop contingency plans as needed, with a focus on considering all details and potential impacts
• Ensure that project deliverables meet customer expectations and are of the highest quality, with a focus on attention to detail and thorough quality assurance processes.
• Manage program budget, including tracking and reporting on project spending, with a focus on accuracy and detail.
• Ensure all program documentation is complete, up-to-date, and easily accessible to project team members and stakeholders, with a focus on attention to detail and organization.
• The relationship with the client during project delivery must be supported by strong and frequent communication between the client and the Sabio project team. You will always ensure that the agreed deployment schedule is met and that business acceptance and handover to Support is successful. This role will also be required to collate work packages, project plans and presentations in support of pre-sales activities by the commercial management teams.
• This is a challenging role that requires strong support from key internal and external stakeholders at many levels across the business. You will need to demonstrate strong leadership and team building skills and be able to balance these with the structure and discipline needed to manage and control project risks and costs.
• The role requires excellent communication and strong customer relationship skills. As an organisation which continually seeks to improve, you will be expected to contribute to the development of Sabio project and programme processes such that the business can be responsive to changing customer and business needs.
Skills Knowledge and Expertise
We are looking for an experienced project manager with a track record of delivering complex technical projects using Waterfall and/or Agile delivery methodologies.
Essential
• 5+ years of experience managing complex, technology-focused programs, with a focus on cloud contact center customer experience.
• Strong experience of Waterfall and Agile project delivery methodologies.
• Proficient in program management tools and software, such as Microsoft Project and JIRA
• Strong commercial acumen with experience of project accounting, e.g. cost control, revenue forecasting and project profitability.
• Experience of virtual project team management (e.g. matrix management across technical teams) • Experience of managing complex technical projects.
• Excellent verbal, leadership, and interpersonal skills and versed in the art of explaining issues clearly and in detail.
• Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding.
Beneficial
• Proven project management experience within a professional services, consultancy, or systems integrator environment.
• Experience of working in a professional services or customer facing role.
• Current PRINCE2 (or equivalent) Waterfall and/or Agile Project Management Practitioner level accreditation.
Essential
• 5+ years of experience managing complex, technology-focused programs, with a focus on cloud contact center customer experience.
• Strong experience of Waterfall and Agile project delivery methodologies.
• Proficient in program management tools and software, such as Microsoft Project and JIRA
• Strong commercial acumen with experience of project accounting, e.g. cost control, revenue forecasting and project profitability.
• Experience of virtual project team management (e.g. matrix management across technical teams) • Experience of managing complex technical projects.
• Excellent verbal, leadership, and interpersonal skills and versed in the art of explaining issues clearly and in detail.
• Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding.
Beneficial
• Proven project management experience within a professional services, consultancy, or systems integrator environment.
• Experience of working in a professional services or customer facing role.
• Current PRINCE2 (or equivalent) Waterfall and/or Agile Project Management Practitioner level accreditation.
Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
