Sabio Group

Project Manager

Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.

We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.

Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.

We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.

As a Sabio Project Manager you will lead and manage projects through their entire project lifecycle, from gaining a thorough understanding of the solution through to successful project planning, deployment, business/service acceptance and project completion; all to time, cost and quality. You will be expected to manage multiple projects with high levels of complexity based on a range of different technology applications and platforms.

As Sabio and our customers move towards a more Agile delivery approach you will be expected to have a good level of understanding of Agile frameworks (e.g. Scrum and Kanban) and be able to demonstrate strong experience in this area. You may work alongside a Scrum Master or, for some smaller projects, you may be required to lead the delivery teams and the Agile ceremonies, including setting up and managing the project Jira board.

There will be a strong focus on financial and commercial management therefore a solid understanding of cost management processes will be required, such as understanding cost baselines, project revenue forecasting and project profitability. As a Project Manager, you will also have a basic appreciation and understanding of Benefits Management and Benefit Realisation to ensure client business cases are understood and realised.

The relationship with the client during project delivery must be supported by strong and frequent communication between the client and the Sabio project team. You will always ensure that the agreed deployment schedule is met and that business acceptance and handover to Support is successful. This role will also be required to collate work packages, project plans and presentations in support of pre-sales activities by the commercial management teams.

This is a challenging role that requires great support from key internal and external stakeholders at many levels across the business. You will need to demonstrate good leadership and team building skills and be able to balance these with the structure and discipline needed to manage and control project risks and costs. You will be required to report on project progress to the Sabio Programme Managers and undertake work that supports programme and business planning across Sabio.

The role requires excellent communication and customer relationship skills. As an organisation which continually seeks to improve, you will be expected to contribute to the development of Sabio project and programme processes such that the business can be responsive to changing customer and business needs.

  • Continuous Professional Development is a key focus of all roles at Sabio
  • Always seek to identify more innovative ways of working that create increased effectiveness
  • Challenge standard processes and procedures with the aim to ensure they are as good as they can be
  • Act as an ambassador of Sabio and its key partners at all times

Key Responsibilities

  • Understand the customers’ requirements and Critical Success Factors from their perspective
  • Clarify any ambiguity in the statement of works and any other contractual documentation
  • Establish maintain and build relationships with Sabio clients with regular face to face interaction 
  • Liaise with internal technical experts to determine the nature and requirements of the projects and secure appropriate project resources
  • Planning and monitoring project milestones and go-lives
  • Preparing and maintaining project, stage and exception plans as required
  • Managing project risks and issues, including the development of contingency plans
  • Liaison with Sabio Programme Managers (if the project is part of a Programme) and related projects to ensure that work is neither overlooked nor duplicated
  • Monitoring overall progress and use of resources, initiating corrective action where necessary
  • Ownership for all resources in the project (including contractors and relevant client and Sabio staff) to ensure project deliverables are met 
  • Manage Sabio suppliers effectively, highlighting any concerns or issues in a timely manner
  • Reporting project progress through highlight reports and end of stage assessments 
  • Applying change control, whether chargeable to the client or not
  • Maintaining a strong focus on financial and commercial management per Sabio’s project accounting financial structure
  • Maintaining an awareness of potential interdependencies with other projects and their impact
  • Ensure smooth project hand-over to the Support team through the production of appropriate documentation
  • Conducting a project evaluation review to assess how well the project was delivered
  • Liaise with Sabio auditors as appropriate to provide evidence of project controls.

Skills Knowledge and Expertise

  • Strong experience of Agile delivery methodologies 
  • Experience of working within the contact centre/customer services industry
  • Strong commercial acumen with experience of project accounting and ability to identify business opportunities, control costs and revenue forecast
  • Proven project management experience within a consultancy, systems integrator or customer service transformation environment
  • Experience with project tools (ranging from MS Project through to presentation via PowerPoint)
  • Experience of collaboration tools for the joint delivery of projects
  • Experience of workshop facilitation including internal and external resources
  • Experience of virtual project team management (e.g. matrix management across technical teams)
  • Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail
  • Ability to create and maintain stakeholder management matrices
  • Able to develop operational relationships with the customer and demonstrate the right level of empathy and understanding
  • Proven escalation handling techniques
  • Can act under own initiative to ensure projects stay on-track
  • Articulate and empathetic in all types of communication, able to handle bad news and to rectify complex situations
  • You are able to manage a set of independent projects to take account of dependencies and sequences. This is often in the form of an identifiable “Programme”.
  • PRINCE2 Project Management
  • ISO9001 experience


This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work 
  • 28 days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning 
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 
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Employment Type
Full Time

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio