Careers

Sabio Group

Project Manager

Sabio is a Global company and the leading independent UK Contact Centre solution supplier.  We work with leading brands and partners across the globe, like LV=, Sainsburys Argos, Marks & Spencer, Avaya, Google, and Twilio helping them to build high quality, secure, robust platforms and solutions.  

Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world.  Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration.  

Key Responsibilities

  • Responsible for management of project planning, resourcing, supplier and subcontractor management, progress reporting, people management, quality, issue resolution and the continuing maintenance of good customer relations.  
  • Responsible for Stakeholder Management, ensuring that progress is made by all parties with excellent communication skills should escalations be required to meet customer needs.
  • Responsible for management of project planning, resourcing, supplier and subcontractor management, progress reporting, people management, quality, issue resolution and the continuing maintenance of good customer relations. 
  • Responsible for Stakeholder Management, ensuring that progress is made by all parties with excellent communication skills should escalations be required to meet customer needs.
  • Been fully competent within the field of project management.  The role-holder will perform this role independently, with minimal supervision – which in turn provides a high degree of flexibility and delegated authority.
  • Production of appropriate documentation
  • Manage escalations within the customer’s organisation, should customer resources not meet agreed pre-requisites and deliverables
  • Manage collaborative working across all contracted parties
  • Monitor and own billing/invoicing milestones – generating invoice requests into Sabio Finance
  • Ensure cover is provided for periods of absence and that an appropriate hand-over is provided
  •  To liaise with Sabio auditors as appropriate to provide evidence of Project Controls 

Skills Knowledge and Expertise

  • Experience of working within the contact centre/customer services industry
  • Proven project management experience within a consultancy, systems integrator or customer service transformation environment
  • Experience with project tools (ranging from MS Project through to presentation via PowerPoint)
  • Experience of collaboration tools for the joint delivery of projects
  • Experience of workshop facilitation including internal and external resources
  • Experience of virtual project team management (e.g. matrix management across technical teams)
  • Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail in both Spanish and English
  • Ability to create and maintain stakeholder management matrices
  • Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding
  • Proven escalation handling techniques
  • Ability to act under own initiative to ensure projects stay on-track
  • Articulate and empathetic in all types of communication, able to handle bad news and to rectify complex situations
  • Ability to manage a set of independent projects to take account of dependencies and sequences. This is often in the form of an identifiable “Programme” 

Benefits

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee.
 
All applicants must have the right to work in the territory to which the role relates (UK & EU).
 
Sabio Group are unable to offer sponsorship on any roles advertised. 
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Department
Delivery
Employment Type
Full Time
Location
Madrid

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio