Sabio Group

Sabio CX Academy

Sabio CX Academy is a global initiative, leveraging all of SABIO's expertise to train our next generation of Customer Experience (CX) specialists, empowering them to deliver solutions and services that seamlessly combine end-to-end digital and human interactions, cloud migration, cutting-edge CX technologies, and continuous service improvement and digital transformation.

The programme has two sites - Madrid and Glasgow - focused on training two groups of professionals in an ecosystem designed to bridge the skills gap between university education and the needs of our business. A practical programme through bootcamps, combining: training, mentoring, and learning through real cases.

A unique offer with an employment contract from day one. Join the leaders of the sector and learn from them the skills and procedures necessary to succeed! 


  • Strong language skills in English or  Spanish.
  • A third language such as French or German would be an asset.
  • Excellent team working skills and willingness to take on new challenges.
  • Analytical and conceptual reasoning skills.
  • Ability to work independently and be goal oriented.
  • Interested in training in Contact Center and associated technologies such as AWS Connect, Genesys, Avaya, Twilio, Google, Nuance, or Verint.
Technical Skills
  • Understanding of the Scientific and Technological fundamentals of Computer and Telecommunications Engineering.
  • Skills in the use of information and communication technologies.
  • Skills in the development of algorithms and software for solving engineering problems.
  • Skills in the use of statistics and probability to analyse and interpret the results of experimental and observational processes related to engineering.
  • Responsibility for individual and team tasks, ability to work independently and to seek solutions to challenges.
  • Partnership in supporting colleagues and superiors, not only in specific tasks but in general, contributing to a climate of trust and a relaxed but demanding environment.
  • Analytical ability to make decisions based on the most objective criteria possible and in the search for all the relevant elements of a problem. 
  • Eager to grow/learn, curious, with a vocation for expertise. 
  • Communication; Ability to express complex ideas and processes with ease and in the use of specialised jargon of their function in a way that facilitates the work rather than making it more complex.

Job Offer

  • Permanent employment contract within a city centre location of the CX Academy hubs.
  • Highly competitive salary including a bonus for passing the programme and remaining at SABIO.
  • Extensive package of social benefits for the employee; extendable to family.
  • Full training programme including training in market-leading CX technologies.

Apply now
Apply now
Employment Type
Full Time

Not quite right?
Register your interest to be notified of any roles that come along that meet your criteria.

Register your interest
Start your journey with Sabio
If you're interested in developing more efficient and effective
customer experience for your business, our team of experts it always on hand to help.
Get in touch
Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio