Sabio Group

Senior Infrastructure Engineer

Since Sabio Group was established in 1998, we have strived to build an environment that is challenging, enthusiastic and fun for all employees. Sabio Group employs ambitious, knowledgeable people who want to work hard and progress in their careers and reflect Sabio Group’s passion, commitment, and unique promise to keep our customers at the front of the CX revolution.
Every day brings new opportunities, which is why Sabio Group is constantly on the look out for creative and resourceful individuals who want to join a fast growing organization where they can develop their skills and become part of a culture that encourages debate, continuous learning and improvement.
We are currently looking for a passionate and enthusiastic Senior Infrastructure Engineer to join our Support team. 

The Infrastructure role has a strong focus on Solution wide Reliability Engineering to a diverse customer base across a number of sophisticated multi-channel contact centre solutions.

The role is varied from a technology and operation view, but the goals are clear. Ensure maximum available of applications, infrastructure and service across the hosted customer estates. This includes arranging and carrying out proactive maintenance, assisting with patching and Golden Releases of software. Monitoring is key, so the role includes monitoring systems and services and filling gaps if any are found by writing/proposing new checks or new tools and ensuring any look for ways for repetitive tasks to be automated if possible, documented and standardized.

You will be key in identify trends and being responsible for stopping faults from happening through trend analysis and understanding the impact of the different services across the application suites. Feeding in and keeping the "runbook" up to date to ensure if there is an outage, service is restored as fast as possible through known documented processes.
The role encompasses general support and assistance with delivery and you will be involved in the postmortem of all hosted customer incidents with a drive to try and move to premortem to stop issues from happening.

You will also be involved in looking at ways to improve the platform which may include ways to automate the builds or repetitive tasks through to improving process.  

This a cross functional dynamic role that requires an individual who can demonstrate proficiency in multiple products and has a keen interest in working on the latest technologies across a varied daily workload 
Apply now
Apply now
Employment Type
Full Time
Reporting to
Head of Platforms

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
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