Careers

Sabio Group

Senior Product Manager - Console

Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.

We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.

Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.

We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.

Console is an AI & automation software solution built by the Sabio Group. We work with leading brands including Marks & Spencer, Allianz and Deliveroo to build innovative customer service solutions using the latest technology from Twilio and Google.
 
Sabio is looking for a  Senior Product Manager-Console to drive the development of our analytics module. The analytics module will detail the unique integration capabilities between Twilio and Google Contact Centre AI (CCAI) showing key stats on managing virtual agent and agent assist solutions. 

We are looking for a Product Manager who is collaborative by nature, someone who fully embraces the behaviours and mindsets that support agile and is able to harness those values to get the job done. We need someone who can communicate at all levels in a clear manner, believes in transparency, data driven decision making and is able to engage well with different teams, both within the Console team, Sabio and with our network of partners and customers.

Key Responsibilities

  • Immerse yourself in our world of Artificial Intelligence for contact centres and customer experience.
  •   Develop a deep understanding of our market, customer and partner needs, current product capabilities, competitors, product strategy and go-to-market approach.
  •   Use this understanding to convert our product strategy into clear and detailed user stories that our engineering team can use to develop highly effective and easy-to-use software.
  •   Work with the team to prioritise, refine and develop those stories in line with the product roadmap and our learning.
  •   Monitor, test and learn from the use of our product by customers and prospects, feedback that learning to the team and leverage the data capture to optimise journeys and features.
  •   Own the product backlog, ensuring the team is working on the right thing at the right time.
  •   Support the team in its use and evolution of agile practices.
  •   Maintain a strong relationship between the team and stakeholders through open, transparent and influential communication.

Skills Knowledge and Expertise

 Ideally, you will have:
  • Previous experience in a Product Manager role operating to agile principles.
  • Experience working in data centric projects, for analysis.  
  •   Experience in enterprise Software as a Service (SaaS), start-up or scaling independent software vendor - contact centre and/or AI experience an advantage.
  •   A track record in successful delivery of enterprise software solutions in complex business environments such as financial services, retail or utilities.  
  Behaviours:  
  •   Able to define and articulate user stories in a way that allows them to be tested, validated as the value they deliver and verified as done.  
  •   Able to establish clear prioritisation criteria and prioritise product backlog according to those criteria.  
  •   Well organised, with excellent communication and interpersonal skills and able to work effectively with remote teams.
  •   Curious, diligent, creative, open to ideas, able to adapt models and concepts from other domains to the problem at hand .
  •   Deal well with uncertainty, imagining and evaluating potential outcome scenarios but with a bias for action, willing to experiment, calculate and take risks, and encourage others to do so.  
  •   Decisive, with the courage of your convictions, able to support your decisions with research and data and to admit when you have got it wrong.
  •   A team player, up for a challenge and an opportunity to progress your career. 
 We are looking for someone to start as soon as possible, so applications will be considered as and when we receive them. 
 Sabio is a remote-first company and we will therefore accept applications from any location within a 3+ hour time zone of London.

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work 
  • 28 days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning 
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 
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Department
Product Development
Employment Type
Full Time
Location
Remote
Reporting to
Group product Manager

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio