Careers

Sabio Group

Senior Support Engineer

Sabio is a Global company and the leading independent UK Contact Centre solution supplier.  We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.

Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration.  As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality.  We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do.

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

We are currently looking for a passionate and enthusiastic 2nd Line Support Engineer to join our Tech Services Team.

You will be responsible for providing 2nd line support to the wide Sabio group. 
You will also be working with the triage, 1st line and back office team to help deliver a first-class user experience. We are looking for someone that is customer focused and a natural problem solver.

This is a chance to join a dynamic team responsible for the delivery of IT services to an exciting and growing Global business. 

The team are working on a number of projects to deliver a truly cloud first infrastructure and you will have the ability to directly Influence the shape of that journey. 



Key Responsibilities

 You will be working within the Tech Services support team providing support to around 1200 employees across UK, Mainland Europe and the APAC region. 

 · Being the main point of contact for the London office for all IT queries ·       Maintaining accurate inventories of IT assets e.g., PCs, laptops, mobile devices other equipment
 · Provide exceptional 2nd line support to Sabio Group users on cases escalated from the triage team 
· In busy periods monitor all ticket queues from Triage to 2nd line 
· Monitoring and managing call queue and ensure ticket responded to within SLAs time scales 
· Preparation, basic repair and replacement of computers (involves lifting), network patching
 · Monitoring and maintaining security standards across the user toolset. Helping to maintain accurate documentation for service desk procedures 

Skills Knowledge and Expertise

 We are looking for someone with a strong back ground in customer centric support, key to the to the role will be:

  · Expert knowledge of Windows 10/11 desktop support. 
· Expert knowledge of Office 365 product set. 
· Experience of automated application and device deployment especially Autopilot. ·  Strong understanding of Azure AD and associated services. 
· Experience at supporting business applications and liaising with 3rd party application vendors.
 · Experience of understanding of Modern Authentication methods including Azure MFA, Single Sign on and SAML. 
· Experience of monitoring and managing vulnerabilities across user devices. 
· Experience of managing and maintaining asset management platforms. ·       Experience of Intune (Microsoft Endpoint manager)
 · Experience managing and supporting Apple MAC’s in a corporate environment. 
· Excellent People and Communication skills and a desire to develop a service culture.
 · Organised and able to manage multiple workloads in a busy and demanding environment.
 · Translating end user and business requirements into technical solutions.       

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 
Apply now
Apply now
Department
IT
Employment Type
Full Time
Location
London
Reporting to
Service Desk Manager

Not quite right?
Register your interest to be notified of any roles that come along that meet your criteria.

Register your interest
Start your journey with Sabio
If you're interested in developing more efficient and effective
customer experience for your business, our team of experts it always on hand to help.
Get in touch
Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio