Careers

Sabio Group

Service Desk Engineer

At the Sabio Group; through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.

We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.

Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.

We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.

Our Service Desk Engineers are the first point of contact for our clients, colleagues, and partners. We supply mission-critical support to organisations around the globe using a wide range of technologies from traditional phone systems to AI powered chat bots. 

Our mission is to provide excellent customer service combined with our industry and product ability to resolve issues for our clients as quickly as possible and sometimes even before they have noticed an issue at all.  

Key Responsibilities

  • Creating incidents and requests on behalf of our clients, understanding importance and severity.
  • Keeping the client contact up to date with the progress of their case. 
  • Perform troubleshooting and resolve incidents without technical escalation.              Turnaround service requests quickly. 
  • Monitor client systems and react to critical events. 
  • Update Knowledge articles and automated processes to help better serve our clients.    Proactively find and progress incidents for our clients. 
  • Contribute to continuous improvement initiatives.

Skills Knowledge and Expertise

Required skills, experience & knowledge 
  • Experience working in a customer-facing role.
  •  Excellent communication skills.
  •  Technical troubleshooting experience or technical background.

Desirable skills, experience & knowledge 
  • Educated to degree/HND level ideally in a related discipline. 
  • Fluent in multiple languages (English plus Spanish and/or French)
  •  Familiarity with Service Now or other ITSM tool. 
  • Any relevant technical certifications.
  •  Exposure to contact centre environments. 

Behaviours

  • Coping well with pressure.
  • Proactive and self sufficient 
  • Analytical 
  • Focused 
  • Confident
  • Positive mindset 

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work 
  • 28 days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning 
Plus many more! (Benefits are dependent on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee.
 
All applicants must have the right to work in the territory to which the role relates (UK & EU).
 
Sabio Group are unable to offer sponsorship on any roles advertised. 
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Department
Support
Employment Type
Full Time
Location
Glasgow
Reporting to
Uk Service Desk Manager

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio