Sabio Group

Service Desk Engineer

Our Service Desk Engineers are the first point of contact for our clients, colleagues, and partners. We supply valued support to organisations around the globe using a wide range of technologies from traditional phone systems to AI powered chat bots. Our mission is to provide excellent customer service combined with our industry and product expertise to resolve issues for our clients as quickly as possible and sometimes even before they have noticed an issue at all.

Key Responsibilities

  • Creating incidents and requests on behalf of our clients, understanding importance and severity.
  • Keeping the client contact up to date with the progress of their case.
  • Perform troubleshooting and resolve incidents without technical escalation.
  • Turnaround service requests quickly.
  • Monitor client systems and react to critical events.
  • Update Knowledge articles and automated processes to help better serve our clients.
  • Proactively find and progress incidents for our clients.
  • Contribute to continuous improvement initiatives.

Skills Knowledge and Expertise

  • Experience working in a customer facing role.
  • Excellent communication skills.
  • Technical troubleshooting experience or technical background. 

Desirable skills, experience & knowledge
  • Educated to degree/HND level ideally in a related discipline.
  • Familiarity with Service Now or other ITSM tool.
  • Any relevant technical certifications.
  • Exposure to contact centre environments.
  • Second language skills preferably Spanish, French or German

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee

All applicants must have the right to work in the territory to which the role relates (UK & EU)

Sabio Group are unable to offer sponsorship on any roles advertised 
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Employment Type
Full Time

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio