Sabio Group

ServiceDesk Engineer

Technical support Engineer to work on 24x7 shifts attending customers in English and Spanish. 

Key Responsibilities

Will be responsible of the whole lifecycle of incidents, events and requests received from customers:
  • Attending customer calls in English and Spanish.
  • Resolving a high % of the incidents received.
  • Interact with other groups of support to escalate and follow up tickets’ status.
  • Using monitoring tools, analyse and react to the events received.
  • Documenting issues and procedures and use ticketing tools to log activity 

Skills Knowledge and Expertise

Technical degree/master.
  • English: at least B2 level. C1 Preferred.
  • Spanish: at least C1.
  • Network and database knowledge.
  • Programming skills: Java/Phyton/C#.
  • At least one year of experience in technical support jobs.
  • Availability for 24x7 shifts.

Highly valued:
  • SIP Protocol, VoIP
  • Contact Center technologies: Verint, Genesys, Avaya, SBC.
The selected candidate will join to a young but experienced team in a multinational Company. Will have the opportunity to grow up acquiring new technical knowledge and developing communication skills interacting with customers and working together with the Team. 

Apply now
Apply now
Employment Type
Full Time
€24,000 / year
Reporting to
Raquel González

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
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