Careers

Sabio Group

ServiceDesk Engineer

Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.

We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.

Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.

We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.

We are looking for a motivated ServiceDesk Engineer to work in our Support department.

Key Responsibilities

Will be responsible of the whole lifecycle of incidents, events and requests received from customers:
  • Attending customer calls in English and Spanish.
  • Resolving a high % of the incidents received.
  • Interact with other groups of support to escalate and follow up tickets’ status.
  • Using monitoring tools, analyse and react to the events received.
  • Documenting issues and procedures and use ticketing tools to log activity 

Skills Knowledge and Expertise

Technical degree/master.
  • English: at least B2 level. C1 Preferred.
  • Spanish: at least C1.
  • Network and database knowledge.
  • Programming skills: Java/Phyton/C#.
  • At least one year of experience in technical support jobs.
  • Availability for 24x7 shifts.
Highly valued:
  • SIP Protocol, VoIP
  • Contact Center technologies: Verint, Genesys, Avaya, SBC.
The selected candidate will join to a young but experienced team in a multinational Company. Will have the opportunity to grow up acquiring new technical knowledge and developing communication skills interacting with customers and working together with the Team. 

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include
  • Pension Scheme
  • Remote/Flexible work
  • Health insurance
Plus many more! (Benefits are dependent on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 

Apply now
Apply now
Department
Support
Employment Type
Full Time
Location
Madrid
Compensation
€24,000 / year
Reporting to
Raquel González

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio