Careers

Sabio Group

Solutions Consultant - Genesys Engage

Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.

We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.

Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.

We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.

At the Sabio Group we are looking for an exceptionally driven and experienced Solutions Consultant.

Key Responsibilities

  • Working with clients to understand business requirements
  • Use case mapping
  • Creation of technical design documentation
  • Data modelling
  • Work to automate all repetitive tasks
  • Build and configure CX solutions
  • Work with the solution architect to ensure solutions are aligned with the agreed architecture
  • Work with the support team to define OSS solutions for designs implemented
  • Hosting technical pre-sales sessions providing production demonstrations on key use cases for the latest in CX management

Skills Knowledge and Expertise

  • Excellent communication (written and oral) and interpersonal skills
  • Proven experience on working on multiple projects across multiple disciplines
  • Proven experience of understanding the client context, conducting design workshops and preparing functional/technical solution blueprint
  • Experience in Genesys Engage
  • Experience in Genesys Framework Component (experience in one or more of GVP, eService, GRE,SIP, URS, Info Mart, GMS, OCS, GPlus Integrations, etc.)
Desirable
  • Experience in leveraging Genesys product solution to automate customer service processes like Task Routing, Interaction Routing, CTI Reporting, etc.
  • Experience on Auxiliary systems such as CRM, WFM, Speech Analytics, Virtual Hold and in cutting edge technologies including BOT, AI,RPA systems (desirable)
  • Working knowledge of capabilities of leading other platform providers such as Cisco, Amazon Connect, Salesforce, NICE, inContact, Verint
  • Knowledge of cloud based architecture
  • Experience in microservices architecture
  • Power shell scripting

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work 
  • 28 days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning 
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 
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Department
Delivery
Employment Type
Full Time
Location
Remote
Reporting to
Principal Solutions Consultant

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio