Sabio Group

Solutions Specialist

Sabio is a Global company and the leading independent UK Contact Centre solution supplier.  We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.

Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration.  As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality.  We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do.   

We are currently looking for a passionate and enthusiastic Solutions Specialist to join our Presales team.  We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities

  • Identify and offer technical solutions according to the customer's needs supporting the commercial department.
  • Prepare presentations and demonstrations to explain customers the services offered.
  • Ensure communication between the client and Sabio, in order to be able to evaluate the solutions offered and whether they meet the client's expectations.
  • Elaborate competitive offers and adequate them to the client's needs.
  • Evaluate and analyse similar solutions from competitors to establish strengths and weaknesses.
  • Study, analyse and maintain an up-to-date knowledge of the CX technologies distributed by Sabio.

Required skills, experience and knowledge

  • University degree, preferably in Telecommunications or Computer Science (other studies are also valid in case you have work experience)
  • At least 2 years of experience in project participation and/or analysis of technical and functional requirements in the Contact Center sector.
  • Customer orientation, communication skills and result orientation.

  • Previous experience in pre-sales area in the CC sector.
  • Previous knowledge of any of the following solutions: Genesys(GE,GC or PC), Avaya (AES,CMS,SM,...), Verint (Recording,Speech Analytics, WFO,...), SBCs, Twilio, Google DialogFlow or similar.
  • Previous knowledge in Artificial Intelligence and/or CC Automation.
  • Pre-sales experience will be highly valuable.

The Small Print

Be part of the Presales team where business development is carried out from the company's value proposition and where there is enormous potential for professional development.

Social benefits
  • meal vouchers
  • health insurance
  • life insurance
  • pension plan.

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee
All applicants must have the right to work in the territory to which the role relates (UK & EU)
Sabio Group are unable to offer sponsorship on any roles advertised 
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Employment Type
Full Time

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio