Sabio Group

Systems Administrator - Certinia

Sabio is a Global company and the leading independent UK Contact Centre solution supplier.  We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.

Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration.  As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality.  We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do. 

We are currently looking for a passionate and enthusiastic Certinia Systems Administrator reporting into our Global Data Integration and Systems Manager. The ideal candidate will have a deep understanding of Salesforce administration, excellent problem-solving skills, and a proven track record of implementing and managing Certinia/Salesforce solutions.

As the Certinia Systems Administrator, you'll primarily be responsible for the ongoing configuration, maintenance and administration of the platform, whilst also driving best practice and process improvement.

Key Responsibilities

  • Maintain and administer user access, security settings, application configuration, maintenance, and improvement of our FinancialForce (Certinia) tool.
  • Work with the various stakeholders and technology teams to develop and implement new business processes within FinancialForce (Certinia).
  • Customise FinancialForce (Certinia) to fit business needs, with the ability to create custom objects, fields, and formulas.
  • Actively identify and implement process improvements within the FinancialForce (Certinia) platform.
  • Keep abreast of new FinancialForce (Certinia) features and functionality, providing recommendations for process improvements.
  • Provide training, documentation, and assistance to users on the FinancialForce (Certinia) functionality.
  • Ensure system integrity and security, manage user roles and profiles, and perform regular system audits.
  • Upgrade and configure FinancialForce (Certinia) for optimal performance and integrations.
  • Creating and maintaining reports and dashboards customizations.
  • Design and implement flows to suit business requirements.
  • Troubleshoot and resolve user issues in a timely and efficient manner.
  • Design and create custom reports and dashboards to provide insights into key business metrics.

Skills Knowledge and Expertise

  •  Ability to collaborate with cross-functional teams, including developers, business analysts, and other stakeholders.
  • Team player with strong interpersonal skills.
  • Vision to identify opportunities for process improvements and optimisation.
  •  Knowledge of Salesforce ecosystem 
  • Knowledge of governance best practices to ensure the stability and scalability of the Salesforce platform.
  • Familiarity with release management and change control processes
  •  Salesforce Admin Certification
  • 1 + Years Salesforce experience
  • Competent knowledge with Flow.
  • Excellent written and verbal communication skills. 
  • Self-motivated, Adaptable and flexible to change
  •  Exposure to Certinia or any other PSA tool


This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:
  • Remote/Flexible work
  • Private health
  • 18 or 23 depending on seniority days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning
  • Connectivity Allowance (Cellphone or home internet or combo depending on how the person would like to split it)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates.  Sabio Group are unable to offer sponsorship on any roles advertised. 

Apply now
Apply now
Employment Type
Full Time
Cape Town
Reporting to
Global Data Integration and Systems Manager

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio