Sabio Group

Technical Specialist

Genesys Engage Senior Technician position for Technical Support at customer. Knowledge of Verint, Avaya and SBCs/MGW is a plus.

Key Responsibilities

  • Reception, management and resolution of incidents mainly from Genesys Engage, but also from Verint, SBCs and Avaya.
  • Reception, management and resolution of user requests.
  • Classification of incidents.
  • Escalation, if necessary, to other technical teams within the client.
  • Escalation, if necessary, to manufacturer.
  • Analysis, technical design of solution to user needs.
  • Estimation of tasks.
  • Execution, development of User Stories.
  • You will be part of a rotating on-call team.

Skills Knowledge and Expertise

  • High knowledge of Genesys Engage platform.
  • Knowledge of the Verint platform.
  • Knowledge of management, modification of SBCs, MGW.
  • Knowledge of Avaya platform.
  • Knowledge of databases (Oracle, SLQ Server).
  • Knowledge of networks and packet tracing (wireshark).
  • Knowledge of SIP and VoIP protocol.
  • Experience working with agile methodologies.

Apply now
Apply now
Employment Type
Full Time
€42,000 / year
Reporting to
Nerea Igoa

Not quite right?
Register your interest to be notified of any roles that come along that meet your criteria.

Register your interest
Start your journey with Sabio
If you're interested in developing more efficient and effective
customer experience for your business, our team of experts it always on hand to help.
Get in touch
Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio