Careers

Sabio Group

Technical Specialist

Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.

We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.

Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.

We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.

We are looking for a hard working Technical Specialist to join our team at Sabio.

Key Responsibilities

  • Reception, management and resolution of incidents mainly from Genesys Engage, but also from Verint, SBCs and Avaya.
  • Reception, management and resolution of user requests.
  • Classification of incidents.
  • Escalation, if necessary, to other technical teams within the client.
  • Escalation, if necessary, to manufacturer.
  • Analysis, technical design of solution to user needs.
  • Estimation of tasks.
  • Execution, development of User Stories.
  • You will be part of a rotating on-call team.

Skills Knowledge and Expertise

  • High knowledge of Genesys Engage platform.
  • Knowledge of the Verint platform.
  • Knowledge of management, modification of SBCs, MGW.
  • Knowledge of Avaya platform.
  • Knowledge of databases (Oracle, SLQ Server).
  • Knowledge of networks and packet tracing (wireshark).
  • Knowledge of SIP and VoIP protocol.
  • Experience working with agile methodologies.

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work 
  • 28 days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning 
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 
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Department
Support
Employment Type
Full Time
Location
Madrid

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio