Careers

Sabio Group

Technical Support Specialist

To deliver specialised application support to a diverse customer portfolio of complex, multivendor, multichannel contact centre, voice self service and business communication solutions, and deploy/maintain the Sabio in-house monitoring platform and service.

As a Technical Support Specialist you will work as part of a distributed team providing advanced second, third and fourth line technical support to Sabio’s in-house applications (including on-line, real-time and network systems and components using high-level languages, database design techniques and platforms such as Java, C# and ASP). 

You will remediate service affecting incidents and fulfil internal and external service requests, whilst also gaining experience of the entire development lifecycle, from initial requirements capture, through development, testing and acceptance, to ongoing maintenance and support. You will apply your capabilities to deliver other existing and future support services as part of Sabio Support’s continual service improvement and development.

You will successfully maintain a consistently high degree of customer focus applying your analytical and customer management skills to understand and meet customer expectations to maintain Sabio’s market leading CSAT.
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Department
Support
Employment Type
Permanent
Location
Madrid
Reporting to
Support Operations Manager

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio