Careers

Sabio Group

UI Path Engineer

Sabio is a Global company and the leading independent UK Contact Centre solution supplier.  We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. 

Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration.  As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality.  We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do.  

We are currently looking for a passionate and enthusiastic RPA Engineer to join our Support Division in South Africa. 

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities

As an Application Support Specialist, you will oversee the overall product support for discrepancies/bugs/ enhancements/customer education for our Robotic Process Automation software through standard channels email and ticketing tools. Help Top customers with the technical tickets. Feedback to the product team.

You will work as part of a distributed, global team, providing advanced second, third- and fourth-line technical support to Sabio’s solutions, Products and Custom Applications. You will remediate service affecting incidents and fulfil internal and external service requirements, whilst gaining experience of a variety of waterfall and agile deployment approaches. 

  • Acts as a technical authority, coordinating complex technical investigations and support other second line internal and external third party resolver
  • groups within escalation timelines to support colleagues and meet SLA targets.
  • Inputs accurate and detailed information to all support management tools punctually to meet quality standards for service delivery.
  • Conducts communication with customers and colleagues professionally and courteously throughout support request fulfilment to meet CSAT objectives
  • Compose and implement Change Requests on customer and internal systems to meet change deliverables.
  • Committed to continual self-development and learning to maintain intermediate skills and knowledge required to deliver Sabio’s support services.
  • Reviews and updates existing technical design documentation to support services delivery and to support the transition management process.  
  • Always seeks to identify more innovative ways of working that create increase in effectiveness.  
  • From time to time you may be assigned any other reasonable duties and responsibilities by your manager or other such person(s) acting as your manager.  

Skills Knowledge and Expertise

• Undergraduate/postgraduate qualification in computing science/software engineering or relevant experience.
• Minimum 2 year of experience in UI Path Business Process Automa-tion/Robotic Process Automation
• Knowledge of programming using languages such as Java, C#, Go.
• Basic understanding of relational databases and SQL.
• Strong analytics skills to understand the business process, deployment skills, log analysis.
• Excellent spoken and written English, comfortable delivering a message to colleagues and customers at all levels of seniority.
• Experience working within a challenging customer service environment.
• Completion of the following UI Path courses:
◦ RPA Introduction: https://academy.uipath.com/courses/introduction-to-rpa-and-automation
◦ Infrastructure Engineer Foundation: https://academy.uipath.com/learning-plans/rpa-infrastructure-engineer-foundation
◦ Infrastructure Engineer Intermediate: https://academy.uipath.com/internal/learning-plans/uipath-infrastructure-foundation-intermediate 

• Proactive and self-sufficient.
• Copes well under pressure.
• Analytical mindset with logical and methodical approach to problem solving.
• Customer focused.
• Detail oriented.
• Creative, able to think outside the box.
• Works well as part of a team.

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include

Plus many more! (Benefits are dependant on your base location.)
Apply now
Apply now
Department
Support
Employment Type
Full Time
Location
Cape Town
Reporting to
Business Delivery Principal

Not quite right?
Register your interest to be notified of any roles that come along that meet your criteria.

Register your interest
Start your journey with Sabio
If you're interested in developing more efficient and effective
customer experience for your business, our team of experts it always on hand to help.
Get in touch
Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio