Video - Addison Lee: The Heart of Customer Feedback

Addison Lee has transformed from a London private hire to a global business. Providing service around the world is at the heart of their business objectives.

In this video case study, Dan Beeby, Customer Experience Operation Manager at Addison Lee discusses how using Bright Navigator has helped them to effectively respond to their customers feedback and improve their Net Promoter Score (NPS).

Download Addison Lee Case Study


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