eBooks

Download further reading on our audience insights, industry trends and new product developments.

Sabio Group
  • Ebook
    The Ultimate Guide to Customer Experience

    The Ultimate Guide to Customer Experience

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  • Ebook
    Group of people in an office

    The UK Contact Centre Decision-Maker's Guide 2020-21

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  • Ebook
    Contact Centre

    Faster and more effective customer journeys

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  • Ebook
    Contact centre advisor

    How businesses can use personalised customer service to reboot and rebuild

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  • Whitepaper
    Two people on laptop

    Contact Babel - UK Contact Centre Verticals: Utilities

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  • Ebook
    Automation and AI

    Automation and AI that unites your people

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  • Whitepaper
    Speech Analytics 3D Model

    Speech Analytics 3D Model - Data Drives Decisions

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  • Ebook
    Digital Voice Flyer

    Take your first step towards a digital voice channel

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  • Whitepaper
    Shutterstock

    CX Realities 2021 - The story of CX response to COVID-19 continues...

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  • Ebook
    World of Customer Engagement eBook

    The World of Customer Engagement

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  • Whitepaper
    Brexit - Flag

    Does Brexit mean CXit?

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  • Whitepaper
    Agent on laptop

    CX Realities 2020 - The story of COVID-19 and how customer service responded

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