The Programmable Contact Center: APIs And Low Code Optimize The Customer Journey
Brands need to combine digital, data and design to power today’s increasingly complex customer journeys.
Adopting a Programmable Contact Center approach lets your business move at software speed, with APIs and low code helping you stay agile and drive continuous customer experience improvements.
Download this new Forrester report to learn how 2021 will see an increased focus on the Programmable Contact Center in supporting Customer Journey optimisation.
- Four signals that a CPaaS-based Programmable Contact Center approach is right for your business
- Why you need to look beyond APIs and low-code platforms to also consider essential design and UX issues
- How the dynamics of the Programmable Contact Center are set to evolve over the next five years