Banking and Financial Services Firms

Are your banking customers seeking the seamless, personalised engagement now offered by digital challengers?

This can be difficult to deliver cost-effectively for traditional banks who find themselves hampered by inflexible legacy technology. But working with us, it can be done.

It all starts by taking the following steps…

Integrating branch, contact centre and digital engagement channels
Meeting increased regulatory and compliance standards by locking down the CX aspects of FCA, MiFID 2 and GDPR obligations
Aligning CX around brand differentiators, such as competitive pricing, increased personalisation or smoother customer journeys
Addressing customer frustration by removing friction from the cross-channel journey
Using automation to streamline processes that disrupt banking customer journeys
Optimising contact centre demand by improving customer self-service options

Sabio gets results

Connecting the dots for Think Money Group

We helped Think Money integrate the customer contact and network services of four business groups into one seamless operation – boosting the group’s revenues and reducing call waiting time.

Full service management for Yorkshire Building Society

Sabio designed and delivered a bespoke, managed service platform for Yorkshire Building Society’s customer service technologies, complete with clear end-to-end SLA targets.

What Sabio can offer you

With our experience in delivering successful digital customer journey and contact centre systems to many of the financial sectors leaders, Sabio is an ideal partner to address these and other challenges. Key Sabio propositions here include:

Proven expertise in delivering award-winning contact centre systems
Sector-specific Customer Journey Mapping
Full Voice of the Customer support, with benchmarking against sector best practice, CX feedback and employee engagement feedback
Secure conversational front-end for digital engagement, with embedded account authentication and contact centre integration
Comprehensive hosted omnichannel contact centre infrastructure solutions available via Sabio’s proven assured performance model
Full CX compliance support across key FCA, MiFID 2 and GDPR standards requirements
Support for Robotic Process Automation, streamlining engagement and removing traditional back-office process inefficiencies
CX data insights support to anticipate evolving customer demands

Start your journey with Sabio

If you’re interested in developing more efficient and effective customer experience for your business, our team of experts is always on hand to help.

Call us: +44(0)344 412 3000 Email: [email protected]

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