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How are the ever increasing pressures of this industry affecting your business? Mobile phone switching, growing compliance pressures on data privacy and the sale of add-on products such as insurance are all coming under greater scrutiny from industry regulator Ofcom.

As a result, many Telcos are strengthening their CX activities as a way of differentiating, strengthening loyalty and securing increased customer spend.

This is where the expertise of Sabio can help – guiding you through the key issues…

  • Developing simple, streamlined customer journeys, with increased clarity around today’s complex mobile and broadband offers
  • Ensuring compliance with ongoing Ofcom regulatory guidelines, as well as FCA cross-selling and GDPR data privacy concerns
  • Creating frictionless cross-channel journeys to avoid customer frustrations
  • Developing more personalised engagement, recognising customer loyalty and building offers that discourage switching
  • Balancing smarter self-service capabilities with assistance where required

 

Sabio gets results

Telecomms company 3's company logo

Benchmarking performance for 3

Sabio has helped Three transform its demand management with Bright Index benchmarking – driving down self-service journey times, enabling sustained improvements to NPS and First Contact Resolution, and unlocking £millions in savings thanks to reductions in incoming calls and transfers.

What Sabio can offer you

  • Proven expertise in delivering award-winning resilient contact centre infrastructure solutions
  • Digital and Contact Centre Customer Journey Mapping expertise
  • Full Voice of the Customer support, with benchmarking against sector best practice, CX feedback and employee engagement feedback
  • Continuous customer feedback processes to help stay on top of critical Ofcom, FCA and GDPR compliance issues
  • Rapport Insights Service unlocking incremental business opportunity by identifying customers that don’t ever get through to the call centre
  • Secure conversational front-end solutions for digital engagement, with embedded account authentication and full contact centre integration
  • Comprehensive hosted omnichannel contact centre infrastructure solutions
  • Full suite of Workforce Optimisation capabilities to improve contact centre operational efficiency

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Start your journey with Sabio

Start your journey with Sabio

If you’re interested in developing more efficient and effective customer experience for your business, our team of experts is always on hand to help.

Call us: +44(0)344 412 3000 Email: [email protected]
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If you have any questions about what Sabio can do for your business, just leave us a quick message. One of our experts will get right back to you.

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