How are the ever increasing pressures of this industry affecting your business? Mobile phone switching, growing compliance pressures on data privacy and the sale of add-on products such as insurance are all coming under greater scrutiny from industry regulator Ofcom.
As a result, many Telcos are strengthening their CX activities as a way of differentiating, strengthening loyalty and securing increased customer spend.
This is where the expertise of Sabio can help – guiding you through the key issues…
- Developing simple, streamlined customer journeys, with increased clarity around today’s complex mobile and broadband offers
- Ensuring compliance with ongoing Ofcom regulatory guidelines, as well as FCA cross-selling and GDPR data privacy concerns
- Creating frictionless cross-channel journeys to avoid customer frustrations
- Developing more personalised engagement, recognising customer loyalty and building offers that discourage switching
- Balancing smarter self-service capabilities with assistance where required