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Are you finding customer experience a critical differentiator? – with price comparison engines and switching services making it ever easier for utility customers to quickly get the best tariffs.

There is also significant pressure from industry regulators to perform against their customer service objectives – ranking providers and issuing fines for those that don’t meet expectations. As a result of all these factors, the highest performing utilities recognise the need to optimise the end-to-end customer journey.

Sabio can help you face the challenges ahead…

  • Addressing industry regulatory monitoring of customer service activities
  • Ensure compliance with key FCA financial selling and GDPR data protection regulations
  • Optimise customer engagement activity costs – striking the right balance between excellent customer experience and its cost-effectiveness
  • Leveraging CX as a differentiator to keep you ahead of the competition
  • Addressing customer frustration by creating frictionless cross-channel journeys
  • Successfully introducing and integrating automation to encourage self-service

 

Sabio gets results

Accelerating speech analytics for HomeServe

HomeServe’s vision is to provide effortless customer experience. The deployment of Speech Analytics helped them to achieve that.

Download the HomeServe case study.

Utilities company Thames Water's company logo

Telephony data insight for the UK’s water companies

Sabio provides detailed insight into potential customer service barriers and hotspots for four of the UK’s leading water companies – Thames Water, Southern Water, South West Water and Northumbrian Water.

Utilities company British Gas's company logo

Identifying cost-free marketing savings for British Gas

Working with the British Gas customer acquisitions team, Sabio’s Rapport out-of-hours analysis service helped identify abandoned calls at an outsourcer, leading directly to six-figure savings.

What Sabio can offer you

  • Proven expertise in delivering award-winning contact centre systems
  • Digital and Contact Centre Customer Journey Mapping
  • Continuous customer feedback processes to help utilities exceed regulatory standards
  • Full Voice of the Customer support, with benchmarking against sector best practice, CX feedback and employee engagement feedback
  • Secure conversational front-end solutions for digital engagement, with embedded account authentication and contact centre integration
  • Comprehensive hosted omnichannel contact centre infrastructure solutions available via Sabio’s proven assured performance model
  • Full suite of Workforce Optimisation capabilities to improve contact centre operational efficiency

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Start your journey with Sabio

Start your journey with Sabio

If you’re interested in developing more efficient and effective customer experience for your business, our team of experts is always on hand to help.

Call us: +44(0)344 412 3000 Email: [email protected]

Speak to an expert

If you have any questions about what Sabio can do for your business, just leave us a quick message. One of our experts will get right back to you.

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