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Customer Experience

The Best Customer Service Centre in Europe

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The end of Sabio's financial year, in September, coincides with the annual Call Centre Expo event at the Kensington Olympia followed by the European Call Centre and Customer Service Awards (ECCCSA) gala dinner held at the Hilton Park Lane hotel.

It’s an incredibly busy week for the Sabio team marking the end of another successful year.

ICMI European Call Centre & Customer Service Awards (ECCCSA) logo. The award went to Chain Reaction Cycles

This year I was lucky enough to judge the Best Customer Service Centre in Europe alongside Lyn Etherington. The quality of this year’s entries was higher than ever with over 30 applications for the award. Lyn and I managed to shortlist 6 finalists and spent the best part of August travelling all over Europe to visit their centres, listen to calls, meet their advisors, team leaders and judge whether they really are the best in Europe!

After an exhausting few weeks travelling the length and breadth of Europe, we had our short list and needed to decide on the winner. We were so impressed by all of the organisations, that this was not an easy task!

We eventually made our decision and I would like to congratulate Chain Reaction Cycles for winning this year’s award. CRC are the world’s biggest online cycle shop based just outside of Belfast. It was immediately clear to us that the passion for customer service had spread from the contact centre and infected the entire organisation. A really great company!

I would also like to congratulate Turkcell Global Bilgi for achieving the highly commended silver award this year. Lyn and I were blown away by the innovative use of technology and the passion for the customer that the team in Istanbul demonstrated.

Congratulations to all of the other finalists who were kind enough to host Lyn and I during our trips in August. You sit alongside the very best organisations in Europe when it comes to customer service excellence. You should feel very proud of your achievements and the service that you deliver to your customers.

With the proven link between great customer service and happy employees, I genuinely believe that organisations that are passionate about both of these things are making the world a better place to live and work in. I am lucky enough to work for such an organisation. I hope you are too…?

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