It was great to see Avaya again positioned as a Leader in the new 2016 Gartner Magic Quadrant for Contact Centre Infrastructure announced at the start of this month.
This year is the 16th successive year that Avaya’s contact centre solutions have been recognised for their leading capabilities by the analyst firm – acknowledging Avaya’s ability to enable organisations not just with telephony and multichannel contact centre solutions, but also as the power behind their customer engagement centres.
From a Sabio perspective it was also good to see Gartner highlighting the important role that recent Avaya innovations such as Avaya Breeze and Avaya Snap-ins will play in terms of enabling organisations to customise their Customer Experience operations.
Gartner also identified the flexibility of Avaya’s Contact Centre as a Service solutions – recognising, as Sabio does, that it’s the ability to support a range of cloud-based service models that encourages organisations to transition their contact centre platforms to the cloud with much more confidence. At Sabio we are taking full advantage of the flexible and highly functional Avaya platform to deliver our customers cloud contact centre solutions with state of the art functionality combined with Avaya’s renowned resilience.
Following on from the success of the recent Avaya Technology Forum in Dublin – and encouraged by announcements such as this week’s news about the Avaya Oceana multi-touch customer engagement solution – it’s clear that Avaya is continuing to set the agenda when it comes to powering customer contact transformation. At Sabio we’re currently assessing how Avaya’s new technology announcements can help you map out your customer journeys, and will be sharing our more detailed analysis over the coming weeks.
In the meantime, if you would like any further information about how we see Avaya’s digital transformation continuing to evolve, please get in touch with me directly at [email protected].