1-day event agenda to detail key technology strategies organisations need to stay on the right side of today’s contact channel disruption
Customer contact technology specialist Sabio is hosting its ‘Disrupted Customer Contact 2017’ strategic industry conference at The Brewery in London on 23rd February 2017.
The 1-day Sabio event will introduce delegates to the key trends and technologies that are currently reshaping today’s customer contact environment. The agenda will feature unique innovation insights from technology guru and TV/Radio presenter Spencer Kelly, as well as briefings from a range of customer contact technology and marketing leaders including Nuance, HomeServe, Sabio and Avaya. Gary Barnett, Senior VP and General Manager for Avaya Engagement Solutions, will also discuss how delivering a secure, quality customer experience remains critical as organisations accelerate the digitalisation of their business.
“Given the scale of innovation currently impacting the customer contact industry, there’s really no limit to the opportunities that organisations now have to provide brilliant customer service. However, these opportunities also present a considerable risk, particularly if it’s your business that ends up being disrupted. So it’s perhaps surprising that so many organisations still end up frustrating customers by managing their digital and contact centre strategies separately,” said Sabio’s CEO Andy Roberts. “It doesn’t have to be this way, and our Disrupted Customer Contact 2017 event is designed to equip attendees with the insights and technology strategies they’ll need to make the right decisions about their own organisation’s communications channels.”
During the day attendees can hear about key trends – such as AI/Machine Learning, Conversational Commerce, Voice Control and Bot-enabled Dialogues, Data-Driven Customer Engagement and the true impact of Social Customer Service – that are disrupting customer contact. They will also have the opportunity to hear from Greg Reed, HomeServe’s Chief Marketing Officer, who will set out how HomeServe’s clear goal of making customers’ lives easier is driving a culture of innovation across the business.
Attendees also have the opportunity to visit Sabio’s customer contact innovation demo room, where some 15 Sabio partners – including Avaya, Nuance, Verint, Semafone, Gamma, LivePerson and Conversocial – will demonstrate the latest disruptive technology solutions that can support the creation of effortless and increasingly brilliant customer experiences. Sabio will also host four parallel contact technology tracks – covering Human Assisted Service, Digital Assisted Service, Engagement Optimisation & Analytics, and Technical Enablement – that will provide attendees with a comprehensive overview into current industry best practice across key disciplines.
Sabio’s Disrupted Customer Contact 2017 conference was held at The Brewery in London on 23rd February 2017.