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Customer Experience

Great news as Avaya completes financial restructuring

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The news that Avaya has officially emerged from its restructuring process is a great way to end 2017, and re-assuring for the whole extended Avaya community as the company moves into 2018 stronger than ever.

Sabio Group – partnership

Sabio has remained committed to our long-term Avaya partnership, confident in the expectation that Avaya would exit chapter 11 with the flexibility and financial strength needed to compete more effectively in the contact centre and Unified Communications market.

That’s why throughout 2017 we have continued to invest in our Avaya capabilities – particularly in the important digital customer engagement space. Sabio has established itself as a leader around the critical Avaya Breeze and Avaya Oceana innovations – indeed we’re one of the few Oceana-certified Avaya partners anywhere in the world. We’ve already achieved significant success in this area, and look forward to making these important technologies a key part of our proposition in 2018 and beyond.

2017 has also been a banner year for Sabio as we continued to build out our business – particularly through our July acquisition of DatapointEurope – one of Europe’s leading contact centre technology service providers. This followed our earlier acquisition of SaaS solutions provider Rapport, confirming our commitment to addressing the growing demand for innovative global customer experience solutions. As we enter 2018 Sabio now supports over 250 enterprise customers across the world, and we look forward to accelerating our development over the coming years.

Of course we couldn’t do any of this without the continued backing of our customers and partners. That’s why we remain committed to supporting you as your customer-oriented digital transformation partner, helping you to unlock the best business returns from your customer engagement technology investments.

As we enter the Christmas period, I’d like to take this opportunity to wish you and your families a peaceful and merry Christmas – and a happy and successful 2018.

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