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Customer Experience

The CX Chat with Matt and Simon

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A weekly podcast on all things Customer Experience (CX).

The CX Chat Podcast with Matt and Simon

Asked to describe themselves….

‘Two blokes with bags of enthusiasm for CX, both with big opinions and lots of passion for the industry.’

During the podcast series they will be taking a look at the hottest topics and biggest issues faced by Customer Experience professionals right now. They’ll also be inviting some of the people who make this industry tick into the ‘pod booth’ to join the debate.

  • Listen to S1. EP1 – Emotional Connection vs Convenience – what do today’s consumers really want?
  • Listen to S1. EP2 – How much does Culture and Employee Engagement impact the Customer Experience?
  • Listen to S1. EP3 – Why Aristotle is the game changer for your business
  • Listen to S1. EP4 – Agile Service in an unprecedented environment

Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100

Other topics coming up in Series One
  • Is your Learning and Development team your secret weapon when trying to level-up your customer experience?
  • Humanising feedback – why the art of good storytelling could be the key to turning insight into action

Plus lots more, watch this space!

You can also get in touch via email [email protected] or [email protected]

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