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What impact will Brexit have on the contact centre?


Online briefing gives contact centre managers opportunity to raise key concerns and hear answers from Government BEIS representative. The CCMA and Sabio to host Online Briefing, Wednesday 16th December, 12:00- 13.00

Sabio Group, Europe’s leading full service CX provider, is supporting the CCMA (Call Centre Management Association) during an online briefing focusing on the impact that Brexit is likely to have on the UK contact centre industry. The online briefing is being held on Wednesday 16th December from 12.00 to 13.00.

Francis Loughran, Assistant Director for Trade in Professional and Business Services at the UK Government’s Department for Business, Energy and Industrial Strategy (BEIS), will also be attending the briefing. CCMA members can submit any specific Brexit queries they have as part of the registration process. There will also be an open Q&A during the session.

The briefing will highlight Brexit’s impact on contact centres from both no deal and deal perspectives. Sabio Group’s Chief Marketing Officer Tim Pickard will discuss key issues such as how any changes might impact European colleagues working in the UK, what it means for European travel, and any potential changes to compliance and regulations. With the possibility for increased interaction volumes, there will also be a discussion around how contact centres are preparing for the transition in the near term.

“In just a month the post-Brexit transition period ends on 1 January 2021, so organisations need to be ready to operate under one of two options. We’ll either have a continued relationship with the EU, or there will be a no deal scenario where the UK is no longer a member of the single market or customs union,” said Tim Pickard. “Whatever the outcome, contact centre operators have to be ready. That’s why we’re working with the CCMA to share the facts, identify potential risks and highlight key opportunities.”

“Contact centre employees represent around 5% of the UK workforce, so it’s important that – as an industry – we’re as well-prepared for a post-transition Brexit as we can be,” added Leigh Hopwood, the CCMA’s CEO. “Our ‘Impact of Brexit on the Contact Centre’ online briefing aims to provide contact centre management with insights to support both a short-term contact volume challenge as well as considering longer-term factors such as workforce structures and contractual issues.”

Contact centre professionals can book their free place on the CCMA’s ‘The Impact of Brexit on the Contact Centre’ online briefing here.

About the CCMA

The CCMA (Call Centre Management Association) is the longest established association representing the contact centre industry in the UK. The membership organisation supports contact centre leaders through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training. Its aim is to offer timely and impartial advice to its members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.

Twitter: @CCMAtalk


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