Skip to main content
Customer Experience

How HomeServe’s award-winning Speech Analytics deployment delivers success


Sabio's customer HomeServe will be discussing how deploying Speech Analytics improved their contact centre efficiency in their webinar.14 May 2019 10:00 to 30 Jul 2021 11:00

Verint Customer Insight Webinar text, including HomeServe logo


Since deploying Speech Analytics HomeServe, one of the UK’s leading home assistance providers, has seen significant improvements to its contact centre operations. The HomeServe Speech Analytics team has won multiple awards for their achievements. These range from process improvements that have led to a 20 second per call reduction and the elimination of barriers to achieve first contact resolution, to identifying the root cause for repeat calls and incomplete online journeys.

In this webinar, Rich Mobley, Speech Analytics Manager, discusses how Verint’s Speech Analytics has improved their contact centre efficiency. He will also provide valuable insight for those organisations looking to deploy the solution.

Date: Tuesday 14th May 2019

Time: 10:00AM – 11:00AM


Start your journey with Sabio

Start your journey with Sabio

If you’re interested in developing more efficient and effective customer experience for your business, our team of experts is always on hand to help.

Call us: +44(0)344 412 3000 Email: [email protected]

Related resources

View all resources

Speak to an expert

If you have any questions about what Sabio can do for your business, just leave us a quick message. One of our experts will get right back to you.

Can I help?