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Reduce call volumes in 30 minutes with contact centre AI

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Join Sabio and DVELP online at 1pm BST on 7th April 2020 7 Apr 2020 13:00 to 14:00

Learn how DVELP saved time for M&S in their contact centre Average Handling Time due to automation.

DVELP will explain how Airline, DVELP’s solution based on Twilio and Google Dialogflow made it possible to deploy a solution for in 30 days that increased routing accuracy by 70% over their existing IVR, and saved 10 seconds in handling time.

To ensure they can offer best-in-class customer experiences, M&S asked DVELP to help replace a legacy phone system which routes 11 million calls to stores and contact centre per annum, with an AI-powered solution to improve the accuracy, efficiency and scalability of routing.

On this webinar we will show you a live demonstration of how to set up a contact-centre AI that significantly reduces both the number of calls passed on to agents and the average handling time.

Date: 7th April
Time: 1pm, BST

Register Here

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